Warehouse Operations Lead

Job Description

DC Warehouse Lead


About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role

This job consists of one or more duties involving the efficient picking and packing, handling and the timely movement of product. Primary goal is to move product safely while maximizing productivity. Detailed Standard Operating Procedures exist for tasks performed by this job in the following attributes: Breakdown, Ecom Full Service, Ecom Indirect, Happy Beauty, Key In, Loading, Packing, Picking, Returns, Stores, Cleaning, Batching

Responsibilities

• Monitors workflow and adjusts to changes by directing and guiding others in assigned department
• Keeps supervisor up-to-date the progress assigned department and any challenges that may arise
• Responsible for daily workloads being completed
• Continues to perform as an individual contributor completing and complicated tasks requiring considerable judgment independent analysis and decision making and detailed knowledge of the position and procedures
• May assist in training or retraining of ne or current employees.
• Conducts self in manner that portrays safety, productivity and professionalism
• Monitors workflow and adjusts to changes by directing and guiding others in assigned department

Knowledge, skills & abilities requirements

• High school diploma or equivalent

• Prefer prior distribution/warehouse experience

• Basic computer skills

• Verbal and written communication skills

• Ability to work in a fast-paced environment with the capability to adjust to change and interruptions
• Ability to work with limited supervision

• Requires 5 years of directly related experience or equivalent work experience

• Must have a thorough working knowledge of all processes and policies relating to all duties performed in their assigned department(s)

• Working knowledge of currently utilized warehouse management software and equipment used in their department(s)

• Verbal and written communication skills

• If the assigned group requires the operation of lift trucks, must be able to become certified through the Sally Beauty Lift Truck Training Program in order to efficiently and safely operate a forklift within the time frame specified by management.

• Must be able to maintain neat and accurate records

• Must be skilled in basic arithmetic and have ability to read and interpret orders, product description, and/or numbers in the English language
• Follows all procedures and policies
• Ability to work with a diverse range of personalities
• Ability to work in a fast paced environment with the capability to adjust to change and interruptions
• Ability to work with limited supervision
• Operates all lift equipment in a safe manner to ensure personal protection and to ensure the protection of other personnel and company property

Competencies & attributes

• Passionate Learner actively learns; asks questions to gain further understanding; open to feedback; applies leaning to role; considers learning important and completes when assigned
• Flexible & Agile Adapter open to change, works well with little direction and finishes the task, keeps calm under pressure and doesn't dwell on the past
• Talent Builder shares knowledge with others, considers how to include others to problem solve and gain knowledge, looks for ways to acknowledge and motivate others
• Effective Communicator can articulate well when sharing information, self-aware of impact and style when communicating to engage others, asks questions and listens
• Team Builder works well with others, collaborates with a wide number of associates/teams, acts humbly when a part of a team and understands the importance of including others
• Customer Focused Partner understands the customer and shares insights, values the customer and eager to make a positive impact, holds self to a good standard of customer service
• Strategic Thinker brings new, strategic ideas to the team, actively supports strategic plans, provides additional ideas to drive improvements
• Big Picture Thinker understands how the team operates, knows how decisions could impact other teams
• Results Driver holds self to a good standard of work and delivery, manages own time and focuses on the right priorities, self-motivated, adapts easily, demonstrates grit

Problem Solver & Decision Maker uses the right information to make decisions and take action with others to solve problems, uses good judgement to make prompt yet balanced decisions

Working conditions & physical requirements

The work environment involves everyday risks or discomforts associated with working in a warehouse environment, which requires heightened safety precautions typical of loading/receiving docks and high-volume inventory management operations, e.g., use of safe work practices with light to heavy equipment, while utilizing forklifts and pallet jacks, avoidance of trips and falls, observance of fire regulations, etc. Exposure to occasional fumes and odors and/or temperature fluctuations (25 degrees to 105 degrees Fahrenheit) is possible.

The position requires some physical exertion and the able to perform the basic lifting and system tasks for all warehouse functions and departments including receiving, put away, picking, packing, cycle counting, order checking and shipping. The work requires the repetitively lifting of cartons weighing 10 to 55 pounds, standing/walking for 6 to 12 hours a day, and climbing up and down stairs and ladders.