Shop Manager

$75,000 – $80,000 annually | Full-Time, Exempt About the Junior League and The Shop The Junior League of Palo Alto•Mid Peninsula (JLPA•MP) is an organization of women whose mission is to advance women’s leadership for meaningful community impact through volunteer action, collaboration, and training. The Shop is a curated resale and retail thrift boutique located in downtown Menlo Park. As the flagship fundraiser for the JLPA•MP, revenue generated at The Shop directly funds local community programs, civic grants, and women’s leadership development. Our business model is uniquely collaborative, blending paid retail professionals with dedicated JLPA•MP community volunteers who help bring our mission to life. Position Summary The Shop Manager leads all aspects of The Shop's daily operations: sales performance, staff and volunteer management, donation and inventory processing, customer experience, facility upkeep, and financial administration. This is a hands-on retail leadership role for someone who can set priorities, lead a small team, solve problems as they arise, and keep merchandise moving from donation to sales floor. This role calls for a leader who can run a retail operation with real independence while staying closely aligned with JLPA•MP leadership. The incoming Manager will be responsible for establishing durable processes, clear communication practices, and a team environment where staff understand their authority and use it well. Schedule Full-time, exempt — 40 hours per week. Variable schedule including weekends and evenings as needed to support Shop operations. The Shop is open to the public Tuesday through Saturday, 11:00 AM – 5:00 PM. This is an on-site role — the Manager is present in the store during operating hours, with a set weekly schedule that includes weekend coverage. Occasional evenings are required for special events, seasonal resets, and inventory work. Reporting & Supervision Reports to the Operations Vice President of JLPA•MP, or in the absence of that role, to the Executive Vice President Supervises Shop staff, including Sales Associates and the Merchandising & Stock Operations Associate Works collaboratively with Shop volunteers, the Shop Committee Chair, and JLPA•MP leadership Qualifications Required: Leadership Experience: 3–5+ years of store management experience in retail, boutique fashion, or secondhand/consignment environments. Volunteer Collaboration: Proven track record of leading teams; experience working alongside nonprofit boards, committees, or volunteer networks is strongly preferred. Retail Acumen: Solid understanding of financial reporting, pricing strategies, inventory management software, and visual merchandising. Communication & Community Engagement: Exceptional interpersonal skills with the ability to articulate the Junior League's mission to donors, volunteers, and customers. Flexibility & Physical Demands: Hands-on leadership style; ability to stand for extended periods, manage store logistics, and lift up and move up to 35 lbs. as needed. Preferred: Experience in resale, consignment, or thrift retail operations Experience managing donated goods operations Background in process documentation and training Proficiency with Square POS inventory software and Google Workspace Essential Functions Oversee daily Shop operations including opening/closing procedures, sales transactions, and customer service Develop and implement strategies to meet and exceed sales goals Monitor inventory turnover and merchandise flow from donation to sales floor Analyze sales data and prepare regular performance reports for JLPA•MP leadership Maintain organized, attractive merchandise displays and shopping environment Merchandising & Inventory Strategy: Set and maintain overall merchandising standards for The Shop, including floor layout, product placement, displays, and seasonal presentations Establish pricing and markdown strategies that support sales goals while maximizing the value of donated merchandise Monitor inventory turnover and aging, and adjust pricing, placement, promotions, or markdowns to keep merchandise moving Ensure the sales floor remains fresh, well-stocked, organized, and visually appealing to both new and repeat customers Identify higher-value, designer, vintage, and specialty merchandise and determine the best placement or sales channel Plan seasonal floor resets, promotional displays, and special sale events Provide direction and guidance to Shop staff and volunteers on merchandising, pricing, and presentation standards Use sales and inventory data to evaluate what is selling and make informed merchandising and purchasing decisions Manage operating budget including supplies, facility maintenance, and staffing Staff Management: Supervise, schedule, and develop Shop staff according to JLPA•MP personnel policies Foster collaborative, positive team environment Conduct hiring, onboarding, and training of new staff members Provide regular feedback and conduct performance evaluations Address performance issues promptly and professionally following Employee Handbook procedures Ensure adequate staffing coverage Partner with the Shop Committee Chair and JLPA•MP leadership to identify volunteer staffing needs Provide clear direction and support to volunteers during shiftsCoordinate with Shop Committee Chair on volunteer needs and appreciation Facilitate smooth annual transition of volunteer leadership Donor Relations & Inventory: Establish and communicate donation acceptance criteria Ensure timely processing of donations from intake to sales floor Maintain accurate donation tracking for member quota and tax receipt purposes Prepare and distribute donor tax receipts according to schedule Build positive relationships with donor community Maintain professional communication with Operations VP, Shop Committee, and Junior League leadership Document processes and procedures for operational continuity Work collaboratively across JLPA•MP leadership structure Represent JLPA•MP policies and positions to staff accurately and completely Coordinate with JLPA•MP communications on campaigns, events, and public messaging including social media channels Facility Management: Coordinate facility maintenance, repairs, and janitorial services within budget Maintain adequate supply inventory Ensure Shop meets safety and cleanliness standards Oversee security procedures and loss prevention Process daily sales reconciliation and bank deposits Track expenses and maintain budget accountability Prepare financial reports as requested Track and report on key Shop performance indicators Physical Requirements Ability to stand and walk for extended periods Ability to lift and move items up to 35 pounds as needed Bend, stoop, climb stairs, and reach to organize merchandise and oversee operations Visual acuity to evaluate merchandise quality and pricing Retail store environment with variable temperature Interaction with diverse public, volunteers, and JLPA•MP members Occasional exposure to dust from donated items Fast-paced environment during peak shopping hours and special events Compensation Salaried position: Competitive compensation based on experience. Benefits package available after eligibility period. Equal Opportunity Employer This job description outlines primary duties but is not exhaustive. Additional responsibilities may be assigned as needed to support The Shop's operations and JLPA•MP's mission. The Junior League of Palo Alto•Mid Peninsula is an equal opportunity employer. We review applicants with criminal histories consistent with the California Fair Chance Act. Applicants who need an accommodation during the application process should note this in their application. #J-18808-Ljbffr Junior League of Palo Alto-Mid Peninsula