Customer Service Representative - State Farm Agent Team Member

Customer Service Representative – State Farm Insurance AgencyROLE DESCRIPTION We are a growing, high-performing State Farm agency seeking a confident, proactive, and solutions-oriented Customer Service Account Manager who takes pride in solving problems, building relationships, and delivering exceptional service. This role goes beyond answering phones and processing requests. We need someone who takes initiative, thinks independently, and confidently handles challenging situations from start to finish. You'll play a key role in strengthening customer relationships, improving retention, and identifying opportunities to better serve our policyholders.WHAT YOU'LL DOOwn the customer experience: Build relationships, anticipate needs, and deliver exceptional service with consistent follow-through.Solve complex problems: Independently investigate and resolve billing concerns, premium increases, coverage questions, and policy issues.Protect customer retention: Confidently handle cancellation requests, uncover concerns, and present solutions to preserve customer relationships.Lead difficult conversations: Communicate with empathy, professionalism, and assertiveness while setting clear expectations and boundaries.Take ownership: Exercise sound judgment, make decisions within your authority, and resolve issues without unnecessary escalation.Identify growth opportunities: Conduct policy reviews, recognize coverage gaps, and recommend relevant insurance products.Manage accounts effectively: Maintain accurate records, prioritize tasks, and follow through on commitments.Improve operations: Recognize recurring issues and proactively recommend better processes.WHAT WE'RE LOOKING FOR The ideal candidate naturally takes ownership, enjoys solving problems, and doesn't shy away from difficult conversations.Confident and assertive: Leads conversations and handles demanding situations professionally.Proactive and independent: Takes initiative without constant supervision.Resourceful: Thinks critically and finds practical solutions.Accountable: Takes responsibility for outcomes and follows through.Customer-focused and business-minded: Values customer relationships while understanding the importance of retention and growth.Composed under pressure: Remains calm and professional in challenging situations.Organized and adaptable: Manages priorities, pays attention to detail, and learns quickly.QUALIFICATIONSCustomer service, account management, insurance, or financial services experience preferred.Strong communication, interpersonal, and problem-solving skills.Ability to independently resolve challenging customer situations.Comfortable discussing billing, pricing changes, and coverage options.Willingness to engage in retention and needs-based product conversations.Insurance licensing required or willingness to obtain licensing.Previous State Farm experience is a plus, but confidence, initiative, accountability, and sound judgment matter most.WHAT SUCCESS LOOKS LIKE Customers trust you to resolve their concerns because you're knowledgeable, confident, and dependable. Problems get solved, relationships are strengthened, and retention opportunities are handled proactively. You're someone the agency can depend on to take ownership, make sound decisions, and deliver results.Position: Full-TimeIndustry: Insurance & Financial ServicesInsurance Experience: Preferred but not required Compensation: $45,000.00 - $55,000.00 per yearAre You Driven & Ambitious?We are an established, growth-oriented agency with a team of highly motivated individuals. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Alex Quilis - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.About Our AgencyWe help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.If you want a career, not a job, then we encourage you to apply.State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.