Student Accounts Manager

Student Accounts Manager Posting Number: 003342 Location: University of North Carolina School of the Arts (UNCSA) Position Type: Full-Time, IRIT Salary Range: Commensurate with Education and Experience Open Date: 06/08/2026 Close Date: 06/23/2026 Primary Description The Student Accounts Manager will be responsible for overseeing cashiering, accounts receivable, and student accounts functions of the University as well as assisting with year end financial processes. Responsibilities The Student Accounts Manager is responsible for establishing a tone of customer service that balances the University’s desire to make a university education available to those who seek it with its responsibility to maintain adequate systems for billing and collecting institutional charges. This position is responsible for monitoring the customer service skills of their direct reports and for providing constructive feedback and training when appropriate. The Student Accounts Manager is expected to work independently with students and parents to develop an acceptable plan for meeting financial obligations and with the staff to perform complex and intricate tasks that are technical as well as managerial in nature. This office is the collection arm of the University. All of the auxiliary departments on campus are financially dependent on this office’s ability to bill students accurately while maintaining efficiency in collections. The Student Accounts Manager works closely with other managers outside of the Controller’s Office to ensure student charges are applied fairly, accurately, and timely. The Student Accounts Manager must communicate directly with administration, faculty, and staff regarding student financial issues. The Student Accounts Manager reviews and responds to a student’s complaint related to his or her account and will resolve the matter in accordance with institutional procedure. The Student Accounts Manager manages the Student Accounts Office (SAO) which consists of three full‑time permanent employees and part‑time assistance. The Student Accounts Manager provides supervision to two full‑time staff members and oversees office activity. The Student Accounts Manager plans, develops, modifies, implements, and manages office operational policies and procedures including those for the development of Banner Student and Finance A/R systems. The Student Accounts Manager must maintain the integrity of the cost of attendance (institutional and other charges) and all financial data on each student account at UNCSA. The office is divided into four primary functional units: Student Accounts, E‑Commerce, Cashiering, and Non‑student Accounts Receivables. SAO manages billing and collections of student charges and associated accounting, reporting, and analysis. E‑Commerce manages all electronic processes such as student production cards, credit cards, and petty cash. Oversee the A/R functions, the installment payment plan, Institutional Short Term Loan programs, the disbursement of Financial Aid refunds, e‑commerce transactions, etc. in compliance with all applicable Federal, State, and university regulations by closely monitoring these processes and implementing changes needed to increase efficiency and cost reduction within the unit on a daily basis. This position is responsible for ensuring accurate rates are established, maintained, and updated within the administrative system. The Student Accounts Manager must have an understanding of the data structure, detail codes, and functionality within the student accounts module of Banner and be cognizant of the official, approved tuition and fees rates mandated by the North Carolina State Legislature and approved by the University of North Carolina System Board of Governors. The Student Accounts Manager is responsible for maintaining appropriate business processes for refunding tuition and fees when students withdraw in accordance with federal regulations and University policy. Maintain Banner student detail codes by accurately monitoring daily student data feeds to Finance including balancing the two systems and subsystems to accurately maintain system data integrity. Assist with annual financial reports including the ACFR. Other duties as assigned by the University Assistant Controller. The Student Accounts Manager position reports to the University Assistant Controller. Qualifications Minimum Qualifications: Entry‑level with Masters; Bachelors and 0–2 years experience. Preferred Qualifications: Two years of supervisory experience; Two years of higher education student accounts experience. Knowledge, Skills and Abilities: Thorough knowledge of accounts receivable processes, basic knowledge of financial aid processes, and general accounting theory and practice. Ability to interpret and analyze accounting data and apply that analysis to the office or university needs and determine compliance with federal, state, and university guidelines, rules, regulations, and laws. High level of verbal and written communication and interpersonal skills. Ability to handle multiple projects concurrently and good organizational skills. Supervisory skills, ability to use personal computers and proficient skills in the use of software packages such as Microsoft Office. Training in the area of management systems, customer service, fund accounting, personal computer software, and ad‑hoc report writers is critical. Terms of Employment Terms of Employment: S1 12 month. Additional Information Other duties as assigned by the University Assistant Controller. EEO Statement The University of North Carolina School of the Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, or retaliation based on race, religion, color, national origin, ethnicity, sex, pregnancy, gender identity or expression, sexual orientation, age, political affiliation, National Guard or veteran status, genetic information, or disability. EEO Contact Information: View email address on click.appcast.io. #J-18808-Ljbffr