Human Resources Specialist for Employee Experience & Operations

Human Resources Specialist For Employee Experience And Operations

The Human Resources Specialist for Employee Experience and Operations supports Ross-Simons by delivering operational excellence across core HR functions including employee records management, benefits administration, recruitment coordination, onboarding, and employee engagement initiatives. This role manages assigned HR processes with a high level of ownership, attention to detail, and accountability while partnering with HR leadership on complex matters, ensures data integrity and process consistency, and serves as a trusted, reliable, and credible resource for employees, managers, and HR leadership. The ideal candidate is detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced environment.

This position supports the human resources function of Ross-Simons on-site at our Cranston-based headquarters, with occasional flexibility to work from home.

Key Responsibilities

• Maintain ownership of employee records within HRIS (ADP) and personnel files, ensuring accuracy, completeness, and compliance
• Process complex employee lifecycle changes (e.g., promotions, transfers, leaves of absence) with minimal supervision
• Conduct regular audits of HR data and documentation; identify and resolve discrepancies proactively
• Recommend and implement process improvements to enhance efficiency and data integrity

Benefits Administration & Reconciliation

• Lead benefits reporting and reconciliation processes, including monthly invoice audits and discrepancy resolution
• Partner with benefits vendors and internal stakeholders to address escalations and ensure timely issue resolution
• Support open enrollment planning and execution, including employee communications and data validation
• Analyze benefits data and provide insights or recommendations to HR leadership

Recruitment Coordination & Support

• Own end-to-end interview scheduling, coordinating across candidates, hiring managers, and interview teams
• Ensure a high-quality candidate experience through timely communication and execution of seamless logistics
• Support job postings, candidate tracking, and pre-employment processes (background checks, references, etc.)
• Identify opportunities to improve recruitment coordination processes and efficiency

New Hire Onboarding

• Lead onboarding coordination, ensuring a smooth and welcoming experience for new hires
• Oversee completion and accuracy of onboarding documentation and compliance requirements
• Partner with hiring managers to ensure readiness (equipment, access, schedules)
• Continuously improve onboarding processes and materials based on feedback and best practices

Event Planning & Employee Engagement

• Plan and execute employee events, recognition programs, and engagement initiatives
• Manage logistics, vendor coordination, and communications
• Contribute ideas to enhance employee experience and organizational culture

General HR Support & Projects

• Serve as a resource for employee inquiries, resolving issues independently and escalating as appropriate
• Support HR leadership with reporting, analytics, and special projects
• Assist in developing and documenting HR processes and standard operating procedures (SOPs)
• Maintain strict confidentiality of sensitive employee and organizational information

Qualifications

• Minimum of 35 years of relevant HR, administrative, or related experience
• Associate's or bachelor's degree in human resources, Business Administration, or related field preferred
• Bilingual proficiency in Spanish and English strongly preferred
• Demonstrated experience supporting benefits administration, recruiting coordination, and onboarding
• Strong proficiency with HRIS systems and Microsoft Office Suite (especially Excel)
• Experience with ATS platforms and HR reporting tools preferred

Key Competencies

• Strong attention to detail and commitment to data accuracy
• Excellent organizational and time management skills; ability to prioritize independently
• Sound judgment and problem-solving ability
• High level of discretion and professionalism in handling confidential information
• Strong interpersonal and communication skills; ability to interact effectively at all levels
• Continuous improvement mindset with the ability to identify and implement process enhancements

Why Join Ross-Simons?

• Engaged, Supportive Culture: Inclusive workplace with employee-led events, wellness initiatives, and a strong focus on community involvement.
• Career Growth: Clear advancement opportunities with a proven track record of internal promotions.
• Competitive Pay & Perks: Strong compensation packages, employee discounts, and summer hours flexibility.
• Comprehensive Benefits: Medical, dental, vision, 401(k) with match, life insurance, and optional perks like pet and auto insurance.

Candidates must be authorized to work in the United States on a full-time basis for any employer without restriction.

Luxury Brand Holdings is an Equal Opportunity Employer M/F/V/D.