Salesforce Application Manager

Salesforce Application Manager (Service Cloud, FSL, ERS Platform) Auto Club Enterprises (AAA) | Costa Mesa, CA or Coppell, TX Join AAA — Lead with Purpose, Scale with Impact Join AAA as a Salesforce Application Manager and lead mission‑critical technology powering our Emergency Roadside Service (ERS)—a 24/7 operation that delivers peace of mind to millions of members. For over a century, AAA has put people before profits, serving more than 61 million members across 21 states. As part of our team, you’ll help shape the future of roadside assistance through modern Salesforce platforms, high‑performing Agile teams, and resilient, always‑on systems. The Role We are seeking a hands‑on, technically strong Salesforce Application Manager to lead multiple Agile teams responsible for the design, development, and production support of ERS systems built on Salesforce Service Cloud and Field Service Lightning (FSL). This is a high‑impact leadership role where uptime, speed, and reliability are critical. You will own both delivery and operational excellence, ensuring systems remain highly available while continuously evolving to meet business needs. What You’ll Do Lead Agile teams (developers, DevOps, DBAs) to deliver scalable Salesforce solutions supporting ERS. Oversee development across Service Cloud and Field Service Lightning (FSL), ensuring best practices in Apex, LWC, integrations, and data/security models. Own 24/7 production support, driving incident management, rapid outage resolution, service restoration, and root cause analysis to maintain 99.9%+ uptime. Architect and guide enterprise integrations and modernization efforts, improving system performance, scalability, and reliability. Partner with business and product teams to deliver high‑value features and shape the technology roadmap. Drive DevOps, governance, and engineering standards, while mentoring teams and promoting continuous improvement. Communicate system health, strategy, and delivery progress to senior and executive leadership. What You’ll Bring 10+ years of experience leading and managing high‑performing engineering teams in enterprise environments. Strong hands‑on experience with Salesforce Service Cloud and Field Service Lightning (FSL). Proven background in Salesforce development (Apex, LWC, integrations, data modeling). Demonstrated success managing mission‑critical, high‑availability systems with 24/7 production support. Experience leading incident response, outage resolution, and service restoration under pressure. Strong understanding of DevOps, CI/CD pipelines, and release management. Ability to balance system stability, development velocity, and code quality. Preferred Qualifications Salesforce certifications such as: Platform Developer I / II, Service Cloud Consultant, Field Service Lightning (FSL) Consultant Experience in roadside assistance, field service, insurance, or contact center domains. Familiarity with enterprise integrations, middleware, and telephony/contact center platforms. Experience with Salesforce Agentforce, Einstein AI, or AI‑driven automation frameworks, including building or integrating intelligent agents into service and field workflows. Exposure to AI/ML‑driven decisioning, automation, and orchestration within CRM ecosystems. What Sets You Apart Proven ability to lead through high‑pressure production incidents and restore services quickly. Strong executive presence, with the ability to influence and communicate at all levels. A hands‑on leader who can dive deep technically while driving strategic outcomes. Passion for building resilient, scalable systems that directly impact customer experience. Why AAA Be part of a mission‑driven organization serving millions of members Lead business‑critical platforms with real‑world impact Work with collaborative, high‑caliber teams Enjoy stability, growth, and a strong values‑driven culture The starting pay range for this position is: $145,900.00 - $194,600.00. Additionally, for full‑time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. Remarkable Benefits Health coverage for medical, dental, vision 401(K) saving plans with company match AND Pension Tuition assistance Floating holidays and PTO for community volunteer programs Paid parental leave Wellness programs Employee discounts (membership, insurance, travel, entertainment, services and more!) AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). #J-18808-Ljbffr AAA Auto Club Enterprises