Operations Manager-Pediatric And Orthodontic Dental Group
THE SMILE EXPRESS PA
About Us
We are a fast-growing, high-volume dental organization committed to delivering exceptional patient care while maintaining operational excellence. Our practice supports multiple providers daily and continues to expand through strategic growth, efficient systems, and a strong team culture.
We are seeking an experienced Operations Manager with a proven track record of successfully managing a large dental practice and driving organizational growth.
Position Summary
The Operations Manager will oversee the day-to-day operations of our dental practice, ensuring efficiency, profitability, exceptional patient experiences, and team accountability. The ideal candidate has extensive experience managing a busy dental office with three or more providers working daily and has played a key role in scaling practice growth.
Required Qualifications
- Minimum 5 years of dental practice management experience in a leadership or operations management role.
- Experience managing a high-volume dental practice with 3+ providers per day.
- Demonstrated history of contributing significantly to practice growth, operational efficiency, and profitability.
- Strong knowledge of dental scheduling, insurance processes, collections, staffing, and patient flow management.
- Proven ability to lead, coach, and hold teams accountable to performance goals.
- Excellent communication, organizational, and problem-solving skills.
- Experience with dental practice management software and reporting systems.
Key Responsibilities
- Oversee daily operations across all departments.
- Monitor and improve key performance indicators (KPIs), production, collections, and patient retention.
- Develop and implement systems that improve efficiency, profitability, and patient satisfaction.
- Recruit, train, mentor, and manage administrative and clinical support staff.
- Ensure optimal provider scheduling and chair utilization.
- Manage budgets, payroll oversight, and operational expenses.
- Drive practice growth through strategic planning and execution.
- Maintain compliance with regulatory, safety, and company standards.
- Collaborate with ownership and leadership to achieve short- and long-term business goals.
Preferred Qualifications
- Multi-location dental practice experience.
- Experience in pediatric dentistry, orthodontics, or group dental practices.
- Strong understanding of revenue cycle management and insurance operations.
- Experience leading teams of 20+ employees.
What We’re Looking For
We are looking for a results-oriented leader who can demonstrate:
- A measurable impact on practice growth.
- Success in managing large teams and multiple providers.
- Strong operational and financial acumen.
- A commitment to building a positive, accountable, and high-performing culture.
Compensation
- Competitive salary based on experience.
- Performance-based bonus opportunities.
- Benefits package available.
$20 - $22 per hour
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