Operations/Underwriting Manager - Commercial Auto

Job Overview This role is responsible for overseeing and managing daily business operations to ensure efficiency, quality, accuracy, customer service, and cost effectiveness. The underwriting/operations manager plays a critical role and is responsible for assisting with managing underwriting operations, policy execution, developing, implementing, and improving operational policies and procedures and workflows for the Public Auto Department. This position also manages the Policy Services Department which is responsible for all policy related functions. Ensure internal and external compliance with company policies, carrier underwriting authority, guidelines and regulatory requirements, and maintain operational quality controls. Responsibilities Provide effective leadership that ensures the business objectives are met. Create an invaluable management structure and control system. Exercise appropriate budgetary control. Develop, maintain and cultivate client and agent relationships. Solicit, market, quote, bind, and confirm new and existing business. Supervise a multi‑person team and effectively communicate the clients’ needs. Ensure production employees meet or exceed assigned goals. Capabilities must include complete marketing and underwriting skills. Meet or exceed production goals as assigned by CRC/Starwind. Qualifications Bachelor’s degree or appropriate insurance designation. Five years of experience in underwriting and marketing of new accounts. Must be licensed in corresponding areas of insurance. Good interpersonal skills and ability to communicate and influence at all levels. Clear and consistent leadership of staff. Concentrate on the development of a strong and profitable branch office. Must be able to understand and analyze necessary components of insurance policies. Ability to understand the client’s needs and have knowledge of the risk profiles associated. Recognize new trends and developments in the insurance industry and incorporate that into strategy. Abilities must include preparing submissions for markets and securing quotes. Ability to develop, foster, and maintain an excellent working relationship with agencies. Must possess and maintain current knowledge of the insurance industry. Good written and verbal skills. Maintain travel schedule depending on the needs of clients, agents, and new business. Ability to work extended hours when necessary. Benefits Eligible full‑time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax‑advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan. EEO Statement CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E‑Verify. #J-18808-Ljbffr