Customer Service Expert

Job Overview Our customer service team is essential to keeping the company operating and ensuring homeowners have a great experience with us. Customer Service Specialists act as a liaison, provide product/services information, answer questions, schedule service appointments, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. It’s a big job, and we value feedback from our customer service team to make sure the company is operating efficiently and that homeowners are happy with our work. Benefits Paid training Bonuses based on performance Tech tools to help you do your job efficiently Health insurance Paid Time Off To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior. Responsibilities Go the extra mile to help homeowners and potential customers Manage large amounts of incoming phone calls and outbound return calls Use software, like our ServiceTitan CRM, to record interactions with homeowners Build sustainable relationships and trust with customer accounts through open and interactive communication. Follow communication procedures, guidelines, and policies. Basic Position Requirements Abilities Proven sales and customer support experience or experience Strong phone, active listening and overall communication skills Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters. Ability to multi-task, prioritize, and manage time effectively. High school diploma or equivalent #J-18808-Ljbffr