Bus Transportation Supervisor (Norfolk)

Job Opportunity With Hampton Roads Transit

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Hiring Salary: $70,000

*$5,000 Service Bonus*

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Maintains good public relations.
• Enforces HRT rules, policies and procedures to ensure safety and quality of service.
• Participates in staff meetings and attends other meetings, training sessions and seminars as required.
• Answers inquiries about transportation services, routes, schedules, stop locations.
• Investigates and follows up on complaints.
• Investigates and responds to Accidents and Incidents.
• Meets with City and public officials to develop plans and schedules for street closures, detours and new developments as assigned.
• Works on departmental and interdepartmental projects, committee work and communicates with management teams regarding all-important issues involving transit service.
• Evaluates schedules and recommends service modifications. Manages schedule for operator deployment to minimize unscheduled overtime.
• Assures adherence to HRT and applicable governmental laws and regulations.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
• Prepare and/or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, etc.
• Performs other duties as required.

When assigned to the Radio Communications Center (RCC):

• Monitors and controls all phases of bus fleet and non revenue vehicles once they have departed the facility.
• Monitors the radio system and maintains constant radio contact with transit vehicle operators and other units in TDCHR to monitor and control on-street service and to respond to emergencies and special needs; relays information and instructions between operators and supervisors regarding operational hazards, schedule changes, etc.; contacts Police Department as required; contacts Maintenance in case of road failures.
• Responds to and resolves all radio calls regarding transit security incidents, accidents, and medical emergencies. Resolves all transit service disruptions, ensures all scheduled service is provided by authorizing bus operator overtime, instructing bus operators and mechanics, and monitoring vehicle locations within the service area.
• Monitors and maintains the on-time service performance of the fleet using the CAD/AVL technology. Ensures documentation and service resolution for operators running outside the current operating standards, this includes in service vehicles as well as pull-in and pull-out vehicles.
• Provides direct supervision and discipline to Bus Operators using 800MHz radio, telephone and computerized text messaging for work directives or as requested by management.
• Maintains logs, reports, and records pertaining to status of the system.
• Enters data obtained from daily reports into computer; prepares and generates daily and special reports as required; including but not limited to road calls, farebox and wheelchair passengers.

When assigned to Field Supervision:

• Monitors and maintains the on-time service performance of the fleet using the CAD/AVL technology. Ensures documentation and service resolution for operators running outside the current operating standards, this includes in service vehicles as well as pull-in and pull-out vehicles.
• Responds to emergencies on buses; responds to calls concerning trouble on in-service buses to include mechanical trouble; makes mechanical decisions on information received from a bus operator over a radio system and telephone, deciphering the difference between a minor mechanical call to a severe mechanical call and decides whether a vehicle can safely continue operating the scheduled service or be halted due to possible mechanical failure/safety concerns. Coordinates Maintenance Department service calls and service disruption resolution.
• Provides on-street supervision; investigates accidents; ensures compliance with operating standards; resolves operating problems.
• Re-establishes schedules in case of breakdowns; controls unruly passengers; suggests alternative routing due to accidents.

When assigned to Dispatch:

• Ensures that all runs are filled by operators according to schedule; assigns stand-by operators to runs as required; assigns PM extras and relief work to extra board operators as required; distributes assignments, run guides, etc. to operators.
• Monitors attendance and works with Manager on controlling attendance problems.
• Responsible for maintaining and rotating the daily extra board.
• Responsible for managing and assigning the weekly board.

Required Knowledge, Abilities and Skills Essential to Job Functions:

Must be able to work with limited supervision from the Manager of Bus Transportation. Must be able to learn the procedures and operation of a complex two-way radio and computer terminal system. The ability to operate a radio system, to solve operator problems, reacts quickly and calmly in an emergency and adopt an effective course of action within established guidelines. The ability to handle heavy radio traffic. Must be able to use independent judgment and initiative in accordance with the accepted policies and procedures when faced with difficult or emergency situations. Must maintain courteous and tactful under stress and pressure from customers, vehicle operators, and co-workers. Must have considerable knowledge of the service area, routes and of types of equipment. The ability to work independently and to concentrate for long periods of time is necessary. This position requires the ability to coordinate with maintenance, risk management and security department as needed to manage incidents. Must be able to speak clearly and concisely and understand views and concerns of others as well as solve operator problems and to take effective action in emergencies. Ability to comprehend verbal information transmitted via radio or telephone and to speak in a manner that will be clearly transmitted by radio or telephone. The ability to read schedules, street maps, and local aids, and comprehend directions of travel. Maintains a thorough knowledge of all routes, transfers rules, fare structure, and operating procedures, geography and landmarks of the area. Ability to enter, correct and retrieve data using spreadsheets and word-processing software. Considerable knowledge of HRT policies and procedures, rules and regulations affecting transit operation to include knowledge of union contract. The ability to obtain knowledge of the Drug and Alcohol Policy and regulations is required in order to make reasonable suspicion determinations to recognize signs and symptoms of drug and/or alcohol misuse.

Required Software Knowledge and Skills Essential to Job Functions:

Proficient in using CAD/AVL Radio System and HASTUS is required. Proficiency in using transit computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Essential Software Applications:

MS Windows, Word, and Outlook; Transit Master (CAD/AVL); HASTUS

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect one's self, fellow employees, and the public from injury or harm. Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely. Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies. Actively conduct workplace hazard analyses for all employees to maintain a safe work environment. Encourage employee safety reporting program and communication of hazards to the Safety Department. Responsible for the timely mitigation of all unacceptable and undesirable safety risks. Accountable for safety performance within their functional area and achieving the agency's safety goals.

Training and/or Education:

Preferred qualifications include the completion of an Associate's Degree in Business Management or Business Administration or related field.

Required Experience:

Internal candidates must be a full-time bus operator who has successfully passed the probationary period, or full time HRT employee with a minimum of two years of previous transportation experience and has successfully passed the probationary period.

In order to be eligible, the Operator must have the following:

• No demonstrated pattern of absenteeism or tardiness;
• No valid CAF's for rude or unprofessional behavior within the previous twelve (12) months.
• No more than one (1) Level 2 or Level 3 accidents within the previous twelve (12) months.
• No Level 4 rule violations within the previous twelve (12) months.
• Not be out of work for thirty-five (35) consecutive days or more within a twelve-month period (with the exception of excused absences);
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