Review Assistant - Mailroom

Job Posting

Job Description Print and sort letters; utilize mailroom machines for folding, stuffing, and postage; scan mail; receive mail; send outgoing mail; adhere to contract SLAs

Summary of Duties

Offer non-clinical support to other programs as needed, ensuring flexibility and adaptability in meeting organizational requirements

Ensure accurate and prompt submission of all administrative-related documents to relevant parties

Act as a liaison with internal and external customers, fostering positive and professional relationships to facilitate an effective review process

Attending training and scheduled meetings, maintaining up-to-date information for case preparation

Uphold medical records confidentiality through proper use of computer passwords and secured files, adhering to HIPAA policies

Answer calls and demonstrate proper telephone etiquette and communication skills in alignment with Acentra Health's policies, procedures, and guidelines

Cross-train to perform duties of other contracts within the Acentra Health network, contributing to a flexible workforce to meet client/consumer needs

Fulfill other assigned duties to meet contract deliverables and organizational requirements

Minimum Job Requirements

High school diploma or GED equivalent

1+ years of experience in administrative or records management

2+ years in customer service position and be familiar with health care

Comprehensive knowledge of office environments and business processes

Proficiency in Microsoft Office applications and Excel, ensuring efficient utilization of essential software tools

Preferred Qualifications

Familiarity with government structures and related programs is advantageous

Ability to multitask, prioritize, and provide service to a diverse range of customers

A proactive approach to continually assess office functions and report potential issues to the Director

Capability to track provider issues and report them appropriately