IT Desktop Support Specialist

Grunau is looking to hire an IT Desktop Support Specialist in our Oak Creek, WI office. This is a great opportunity to join a growing and respected company in the mechanical service and construction industry.

What does success look like in this position? Grunau's IT Specialists differentiate themselves through excellent customer service. They own their own development and create strong relationships across the Grunau team. They provide best-in-class on-site technical support to enable their teammates to perform their jobs as efficiently as possible.

Essential Tasks - IT Desktop Support Specialist

• Desktop Support for all Grunau on site and field employees.
• Ensure our Field Leaders' IT Requests are addressed in a timely manner.
• Set up, maintain, and troubleshoot laptop and desktop computers, as well as mobile phones and I-pads.
• Manage badging for building access, which includes the setup and deactivation of employee access badges.
• Attend APi's IT daily scrum meetings and weekly community calls to stay on top of changes and problems in the environment.
• Partner with APi's Corporate IT team for 3rd level support.
• Provide backup desktop support for other HVAC Shared Services employees when necessary, ensuring consistent IT support across all locations.
• Troubleshoot and Support Grunau's Microsoft OS.
• Install and troubleshoot a wide variety of software applications.
• Install, maintain, and troubleshoot various printers, both in the office and on jobsites as needed.
• Set up and maintain user account information for network and software application access.
• Troubleshoot and provide 1st level support for copiers and similar equipment; be the point of contact for vendors for repairs and maintenance.
• Own IT Hardware Lifecycle Management (pro-actively monitor hardware cycles for replacement to avoid down-time)
• Source and purchase IT equipment, obtaining approval from Controller.
• Ensure appropriate cost allocation.
• Manage IT inventory.
• Customer Service
• Provide timely communication and updates to teammates regarding technical issues.
• Other special projects, as assigned.

Qualifications

• Minimum of Associate's degree in a technical discipline or equivalent experience
• Minimum of 3-5 years of IT support experience, ideally in a multi-site position supporting both field and office employees
• Minimum of 3-5 years of experience working with Microsoft Operating Systems and Productivity Tools
• Demonstrated strong customer service acumen and communication skills in the IT Help/Support function.
• Willingness to learn and support all platforms and systems.
• Demonstrated problem solving skills.
• Demonstrated experience working in a self-directed role.

Pay: Salary dependent on your level of experience/skills *plus annual incentive bonus tied to company performance*

Benefits: Medical, Dental, Life Insurance, Long-Term Disability, Matching 401K, PTO, Employee Stock Purchase Plan (ESPP)


EEO Statement:


APi Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Equal Opportunity Employer, including disabled and veterans.