Field IT Support Analyst (75% Travel)

Position Responsibilities Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, elevate as needed, and support Martin Brower IT policies while interacting with various IT support team as the IT Support Analyst Demonstrate consistent ownership of issue resolution from start to finish, make critical business decisions affecting user and operational capabilities, attend high-priority support calls, and stay current with evolving applications and hardware while contributing to purchasing and implementation decisions Assist in resolving issues with business applications, including ERP and Warehouse Management Systems, by leveraging personal knowledge and collaborating with application teams, while also monitoring and troubleshooting personal computing devices, network equipment, material handling equipment (MHE) technology, handheld devices (Vocollect Headsets, XRS tablets, PDA devices (FUTURE), etc.), printers (laser, thermal, line, copiers, etc.), and UPS units Lead and support laptop deployment and technology packs, manage asset inventory, and maintain device procurement processes Install and maintain CAT6 cables, wireless access points, UPS units, and other devices, including work at heights up to 35 feet Independently run small projects, manage resources and budgets, and develop strong relationships with business and technical partners Document and elevate issues, create training materials, participate in off-hour support, and stay current with IT trends and regulations Willing to travel to distribution centers up to 75% Other duties as assigned Maintain MDFs and IDFs health and cleanliness Required Education and Experience Associate’s Degree and 3 to 4 plus years of related experience or High School Diploma/General Education Degree (GED) and 5 plus years of specific experience Preferred Education and Experience Bachelor’s Degree in computer engineering, information technology, or any computer-related field Project management experience and/or certification 4 plus years of previous work-related experience working in a technical support environment, specifically supporting business applications and devices Benefits At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic wellbeing of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical Demands Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy‑related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace. #J-18808-Ljbffr