Sr. Billing & Collections Representative

The primary role of this position will be to assist in our billing department with invoicing and interacting with customers.This position is located in our Plano, TX office located in Legacy West.

ESSENTIAL JOB FUNCTIONS

Receive and enter incoming customer payments Communication with customers regarding billing issues and queries via phone and email Update and maintain billing records and documentation Interact with customers to respond to specific requirements Perform assigned administration related duties and responsibilities Maintain invoice records and support documents Collaborate with other departments to cater to customer needs Evaluate, analyze and verify dates of service and billed amounts

SKILLS, KNOWLEDGE, & ABILITIES

Strong analytical and problem-solving skills with the ability to review billing information, identify discrepancies, and ensure accuracy. Ability to analyze invoices, customer accounts, payment records, dates of service, and billed amounts to resolve billing-related issues. Strong attention to detail and ability to interpret financial and billing data accurately. Proficiency with Microsoft Office applications, particularly Excel and Word. Experience with Salesforce is a plus. Ability to organize, analyze, and maintain billing records and supporting documentation. Solid time management and organizational skills. Mature judgment and the ability to work independently, efficiently, and make informed decisions based on available information. Strong written and verbal communication skills. Ability to manage multiple tasks and projects while maintaining accuracy and meeting deadlines. Ability to collaborate effectively within a fast-paced team environment. Must exhibit professionalism, a positive attitude, and a strong commitment to providing excellent service to clients and internal teams.

BENEFITS AND AMENITIES

100% Employer paid coverage for Employee Only HDHP plan + contribution to HSA account Additional ancillary benefit plans Employee Assistance Program Paid Training / Expansive Learning Management System (LMS) Paid Sick Leave Paid Parental Leave

JOB REQUIREMENTS

Bachelor’s degree or degree from an accredited college/university or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. 4+ years’ experience of billing/accounts receivable preferred Must be dependable and able to work a Monday through Friday 8am-5pm work schedule, with some flexibility when needed. #J-18808-Ljbffr SpectrumVoIP