Field Services Technician I

Field Services Technician IThe Field Services Technician I provides proactive onsite and remote technical support for DAS Health clients, serving as a front-line resource for resolving foundational technology issues and maintaining accurate service records. This role helps keep client systems running smoothly by troubleshooting user, endpoint, network, server, cloud, and Microsoft 365 issues while supporting reliable, responsive service delivery.The Field Services Technician I manages assigned service tickets through resolution, meets service-level expectations, and escalates issues when additional support is needed. They keep clients informed of service request developments and communicate technical information clearly to non-technical users. They install, configure, troubleshoot, and provide foundational support for client networks, Windows servers, cloud environments, operating systems, applications, endpoints, and managed services tools. They maintain accurate ticket, asset, configuration, and knowledge documentation, including updates in IT Glue. They follow change management, maintenance, configuration management, and system upgrade procedures. They support client onboarding, technology implementations, third-party vendors, and vendor applications. They travel to client sites to complete assessments, inventories, discovery, installations, and endpoint delivery and setup. They monitor and troubleshoot backup and maintenance tickets, identify recurring issues, and help improve systems and processes to restore service quickly. They assist the Service Desk with call queues and service tickets as needed.A high-performing Field Services Technician I resolves client issues efficiently, communicates consistently, maintains accurate documentation, and knows when to escalate for additional support. Success is demonstrated through reliable service, strong follow-through, adherence to established processes, and a proactive approach that reduces recurring issues and helps clients and internal teams stay productive.DAS Health is a leading provider of healthcare IT and business solutions that helps healthcare organizations improve operations, strengthen technology performance, and deliver exceptional patient care. We partner with physician practices, senior care organizations, specialty providers, and healthcare groups across the country to deliver innovative solutions including managed IT services, cybersecurity, cloud technologies, revenue cycle solutions, EHR consulting, and strategic business services. At DAS Health, you'll join a collaborative, mission-driven team dedicated to helping healthcare organizations succeed through technology, expertise, and exceptional service.DAS Health offers medical, dental, and vision insurance; 401(k) with company match; company-paid life insurance; company-paid disability insurance; employee assistance program (EAP); professional development opportunities; career growth opportunities; a collaborative and supportive team culture; and the opportunity to make a meaningful impact in healthcare.DAS Health is an Equal Opportunity Employer committed to fostering an inclusive workplace where all employees are valued and respected. We celebrate diversity and make employment decisions based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.