Strategic Accounts Client Experience Analyst

Job Description

Job Description

Shape the Experience for Our Most Strategic Clients — Export, PA

RiteScreen, the market leader in window and door screen solutions, is hiring a Strategic Accounts Client Experience Analyst in Export, PA. This role goes far beyond standard customer service: you’ll be the connective tissue across teams, using data to inform decisions, guiding key accounts through complex orders, and championing continuous improvement.

A Day in the Role

Picture your morning starting with a quick scan of order dashboards and CRM notes. You notice a trend in lead times for a strategic partner, flag it, and propose a tweak to the plan. By mid-day, you’re coordinating with operations and sales to ensure a multi-location shipment lands flawlessly. In the afternoon, you mentor a teammate on best practices for handling an escalation, then finalize pricing adjustments and an incentive offer that align customer needs with company goals.

How You’ll Make an Impact

• Own complex order workflows for high-touch, enterprise clients—accurate, timely, and professional from intake to delivery.
• Serve as the trusted point of contact for key accounts, elevating relationships and anticipating needs.
• Translate reports and raw data into insights—spot trends, forecast demand, and recommend process improvements.
• Build decision-ready customer and sales analytics for leadership.
• Coordinate cross-functional projects to ensure seamless execution across departments.
• Mentor colleagues and champion best-in-class customer engagement.
• Exercise sound judgment on escalations, pricing adjustments, and incentive structures.

What You Bring

• 3–5+ years of customer service experience, preferably in B2B or manufacturing.
• A track record of balancing client satisfaction with business outcomes.
• Advanced skills with Excel plus hands-on CRM and ERP proficiency; you’re comfortable working with data and reporting.
• Exceptional communication, critical thinking, and problem-solving skills.
• Professionalism and tact when navigating escalated situations.
• Ability to collaborate across functions to deliver measurable results.
• A continuous improvement mindset and pride in execution quality.

Why RiteScreen

Join a collaborative, growth-oriented environment that prizes innovation and true customer partnership. Our modern Export, PA office is bright and team-focused, supporting the rapid growth of our FlexScreen brand. Expect competitive pay, meaningful development opportunities, and a culture that celebrates performance and craftsmanship.

About RiteScreen

For more than 75 years, RiteScreen has been the trusted partner to America’s window and door manufacturers. Precision, service, and innovation guide everything we do—helping our customers’ products perform beautifully.

Equal Employment Opportunity Statement

RiteScreen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Ready to influence decisions and elevate the experience for our most important customers? Apply today and help us build enduring partnerships—one successful order at a time.