CSR Supervisor

Job Title

Essential Functions:

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate
• Direct on-the-job training to develop employee skill sets
• Advise employees of performance requirements with the standards of client service for the organization.
• Assist Hospital Manager with day to day operations
• Resolve informal client complaints, maintain and report on these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients
• Coach employees and direct reports
• Assist in the development and delivery of employee evaluations for the front desk with hospital manager
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business
• Handle communication of financial information to clients and doctors
• Act as a liaison between front office and other department supervisors

Qualifications:

• Excellent knowledge of client service and communication center operations
• Strong organizational skills
• Strong client relations and interpersonal skills
• Intermediate to expert computer skills
• Excellent oral and written communication skills
• Strong supervisory skills
• Self-starter and team player
• Strong client service background
• Ability to lift up to 40 pounds
• 2 years of supervisory experience in customer service and/or veterinary field
• Must be able to work flexible hours and days

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!