Employee Data Administration Analyst

Employee Data Administration Analyst Job Description Employee Data Administration Analyst role is responsible for working closely with the EDA and HRIS teams to build impactful partnerships with various functional areas to provide Workday administration and support. This individual will also be responsible for the day‑to‑day management of Workday Support mailbox as well as supporting the EDA team with administrative requests. Responsibilities User query/issue handling – Serve as the initial point of contact for Workday queries and requests, troubleshoot and resolve requests and issues in a timely manner with exceptional customer service. Monitor and address end‑user support inquiries via the Workday Support mailbox, categorizing, assigning, recording reported queries, and monitoring issues from start to resolution. Investigate, identify, and document technical issues; provide resolutions, elevate unresolved problems when necessary, and communicate updates to all stakeholders. Create and maintain the tracker/ticketing system, escalating tickets to the appropriate team member, and meet or exceed SLAs in response to emails, resolving tickets and requests. Perform weekly audits of the tracker/ticketing system for accuracy and timely resolution. Train users on Workday processes and functionality as needed. Create, run, and distribute scheduled reports; support business requests for ad‑hoc report generation and obtain needed approvals. Assist in processing EIB loads and take ownership of TBD transaction types sent to the Workday Support Mailbox. Weekly mapping of new‑hire onboarding, escalating/ resolving issues as needed, and send new‑hire notices to internal distribution lists. Handle Workday report requests, obtaining required approvals. Collaborate with HR teams, IT, Finance, and other cross‑functional teams as needed; coordinate across HR functional areas to ensure requests comply with policies and procedures. Work on requirements and testing of Workday and connected downstream systems (e.g., SharePoint) and ensure up‑to‑date documentation of system functionality and processes (e.g., user guides, business process workflows). Support the HRIS team in upgrades, patches, testing, and other technical projects as assigned. Research items and participate in the Workday community to resolve issues where answers are unknown. Cross‑train with EDA team members and provide backup coverage. Maintain the Workday page on HR Connect and support ad‑hoc requests for other pages on HR Connect. Assist EDA team members in maintaining documentation for various areas including but not limited to Workday, Immigration and Audit. Maintain and adhere to Workday and EDA process documents. Generate requested documents for Audit. Qualifications Bachelor’s degree. Knowledge of HRIS and database systems management; prior experience in a help‑desk or service‑desk setting is a plus. 2–4 years of experience with Workday. Experience working with confidential and sensitive HR/payroll information and critical business processes. Analytical mindset with strong ability to identify, troubleshoot, and resolve system issues. Ability to manage multiple, high‑priority tasks and adjust to shifting priorities while meeting deadlines. Demonstrated ability to quickly adapt to learn processes. Excellent communication and collaboration skills. Self‑starter, able to work independently with a proactive working style. Strong follow‑up skills, attention to detail, and process orientation. Excellent interpersonal skills and client‑service focus. Positive attitude and desire to learn and grow. Ability to work effectively as part of a team. Superior judgment, professionalism, and ability to maintain the highest level of confidentiality. Tier0/1 position. Compensation & Benefits The expected base salary ranges from $75,000.00 to $90,000.00. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, including Medical, Dental and 401K plans, successful candidates are also eligible to receive a discretionary bonus. Scheduling Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, and local laws and regulatory obligations. Roles in some of our departments have greater in‑office requirements that will be communicated to you as part of the recruitment process. EEO Statement We are an EEO/AA Employer – M/F/Disability/Veteran. We participate in the E‑Verify program. We maintain a drug‑free workplace and reserve the right to require pre‑ and post‑hire drug testing as permitted by applicable law. #J-18808-Ljbffr Mizuho Financial Group Inc.