Clinical Quality Lead

About The Role At Headway, we're building the future of behavioral health quality and safety. We're hiring a Clinical Quality Lead to support our clinical quality monitoring initiatives and our Ongoing Professional Practice Evaluation Program for our network of therapists. You'll work cross-functionally with Operations, Compliance, Product, Engineering, and other teams to build robust clinical quality frameworks and optimize chart review workflows. This is an exceptional opportunity to reimagine how behavioral health quality is defined and measured at a rapidly scaling, mission-driven company. You will: Support our Professional Practice Evaluation programs, directly improving clinical outcomes across our provider network of therapists Conduct routine chart reviews and monitoring, providing feedback to clinicians and creating remediation plans for documentation concerns Collaborate with Operations team to develop automated quality monitoring systems Work closely with clinical teams and peer reviewers, building clinical oversight capabilities as we scale Partner with cross-functional teams to optimize workflows and create scalable feedback systems for providers You will love this role if: You are a clinician – have 5+ years of post-graduate experience as an Independently Licensed Therapist (LPC, LCSW, PhD, or PsyD) You have experience completing quality chart reviews and audits for healthcare organizations, with a track record of training others on clinical documentation standards You are curious about how AI is transforming clinical practice — you're excited to help evaluate, validate, and shape how new AI tools are deployed responsibly and how they improve care quality at scale. You thrive as a collaborator, building bridges between clinical strategy and product, operations, and business teams You are a strategic first-principles thinker who can decompose complex problems into clear strategies and actionable plans You are motivated by the opportunity to improve access to high-quality behavioral healthcare at scale Compensation and Benefits: The expected base pay range for this position is $105,400 - $155,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development We believe a team"s strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. #J-18808-Ljbffr