Seasonal Warehouse & Customer Service Associate

Seasonal Warehouse & Customer Service Associate

This is a seasonal position starting in August/September. Exact start and end dates may vary slightly based on business needs, weather conditions, or staffing requirements.

About Us

Cherry Hill Programs is the industry leader in capturing moments that last a lifetime through holiday and souvenir photography experiences across North America. From recruiting and training quality holiday characters, local leadership, and field staff, our mission is simple: to bring magic to every experience.

As a Seasonal Warehouse & Customer Service Associate, you'll help create the magic behind the scenes by supporting both our Corporate Warehouse and Customer Service teams. This hybrid role is ideal for someone who enjoys variety, is highly organized, and thrives in a fast-paced environment.

You'll prepare and ship inventory to holiday and souvenir photography locations, assist with warehouse operations, and provide exceptional customer service by responding to guest inquiries and resolving concerns in a professional and timely manner. Responsibilities may shift throughout the season based on operational needs, making flexibility and teamwork essential to success.

Our Seasonal Warehouse & Customer Service Associates Will Also:

Warehouse Operations:

• Build and prepare outbound shipments using customer-specific allocations.
• Assist with receiving incoming shipments and maintaining accurate inventory.
• Assist with delivery of inventory and equipment to local off-site locations.
• Maintain a clean, organized, and safe warehouse environment.
• Follow company standards for safety, quality, productivity, and speed of service.
• Assist with additional warehouse and operational tasks as assigned.

Customer Service:

• Respond to customer inquiries with professionalism, empathy, and efficiency.
• Resolve customer concerns while providing exceptional guest experience.
• Communicate effectively with customers and internal partners to ensure timely issue resolution.
• Maintain accurate records of customer interactions when needed.
• Perform other customer support duties as assigned.

What We're Looking For:

• Positive attitude and strong work ethic.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work independently while contributing to a collaborative team.
• Comfortable adapting to changing priorities throughout the holiday season.
• Flexibility to work evenings, weekends, and holidays as business needs require.
• Ability to work in a warehouse environment with varying temperatures.

Knowledge, Experience & Skills:

• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Valid driver's license required.
• Comfortable driving a Box Truck or Cargo Van.
• Forklift certification is preferred; on-site training is available for candidates without current certification.
• Ability to lift and carry up to 50 pounds and remain standing for extended periods.
• Previous warehouse, fulfillment, shipping/receiving, retail, logistics, or customer service experience is preferred but not required.

What Else Can You Expect?

• A fun, fast paced, and passionate work environment.
• Flexible scheduling.
• Referral program.
• Free family photo visit during the holiday season.
• Opportunities to return for future seasonal opportunities.
• Must be comfortable working with computers and learning new technology systems as needed.

We Work Together to Win Together

Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe building a diverse team with a variety of backgrounds and experiences is the best way to bring our mission to life.

Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a role in our Company's success and helps make Cherry Hill Programs a great place to work. Driven by our core values of Safety, Diversity, Integrity, and Collaboration, we foster a culture that encourages creativity, fairness, inclusion, and respect.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.