Medical Assistant II

Job Description Summary

The Medical Assistant II (MA) is responsible for providing high-quality, compassionate clinical and
administrative support to physicians, hospitalists, and other healthcare professionals in both outpatient and
hospital-based settings. This role ensures efficient patient flow, accurate documentation, and exceptional
patient care through coordination, education, and hands-on service delivery while adhering to established
clinical guidelines, provider supervision standards, and organizational policies

How will you make an impact & Requirements

Responsibilities
• Conducts comprehensive patient intakes, including obtaining vital signs, recording medical histories,
and reviewing medication and allergy information.
• Assists providers during examinations, minor procedures, wound care, and diagnostic testing while
ensuring patient comfort and safety.
• Performs EKGs, immunizations, and specimen collection in accordance with policy and competency
standards.
• Prepares, labels, and processes laboratory samples and point-of-care tests accurately.
• Maintains infection control, safety protocols, and equipment calibration across all clinical areas.
• Supports providers with patient triage, care coordination, and transitions across clinical settings.
• Provides patient education regarding medications, treatment plans, chronic condition management,
and preventive care.
• Accurately document clinical data, provider instructions, and patient updates in the electronic health
record (EHR).
• Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to
ensure timely care.
• Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as
needed.
• Monitors inventory levels and prepares examination or procedure rooms with required supplies and
equipment.
• Participates in performance improvement initiatives, clinical audits, and safety drills to support
continuous quality improvement.
• Facilitates communication among patients, providers, and interdisciplinary teams to ensure
coordinated, patient-centered care.
• Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards.
• Upholds compassionate, culturally competent care while maintaining sensitivity to diverse patient
populations.
• Demonstrate excellent guest service to internal team members and patients.
• Performs other related duties as assigned.
Qualifications
• High school diploma or equivalent required.
• 1+ years of experience in a physician's office, clinic, or hospital setting.
• Experience using electronic health record (EHR) systems (Epic, Athena, Cerner, or equivalent).
• Graduate of an accredited Medical Assistant program required.
• Basic Life Support (BLS) certification required.
• Certification or registration (AAMA, AMT, NHA, or equivalent) strongly preferred.
• Bilingual (English/Spanish) preferred.
• Certified in EKG or phlebotomy procedures through an approved program preferred.
• Prior exposure to multi-specialty or hospital-based environments preferred.
• Skilled in obtaining and documenting vital signs (blood pressure, temperature, pulse, respiration, SpO₂,
height, and weight).
• Proficient in EKG administration and other routine diagnostic procedures as directed by the provider.
• Knowledge of infection control, universal precautions, and sterile technique.
• Competent in assisting with minor procedures, patient preparation, and clinical room setup.
• Proficient in medical terminology, documentation accuracy, and appointment scheduling.
• Strong computer skills, including accurate data entry and EHR navigation.
• Ability to manage multiple priorities, follow workflows, and maintain confidentiality.
• Demonstrates professionalism, accountability, and teamwork consistent with the organization's
mission, vision, and values.
• Demonstrates professionalism, reliability, and adaptability in a fast-paced environment.
• Committed to continuous learning, patient-centered care, and upholding quality and safety standards.
• Ability to work independently in a fast-paced, cross-functional environment.
Physical Demands
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Substantial movements of the wrists, hands, and/or fingers. The worker must have close
visual acuity to perform an acƟvity such as: preparing and analyzing data and figures; transcribing;
viewing a computer terminal; extensive reading. Ability to liŌ to 15 lbs. independently not to exceed
50 lbs. without help.
Equal Employment Opportunity
• MPG is committed to equal employment opportunities. We will not discriminate against employees or
applicants for employment in employment opportunities or practices based on race, color, sex
(including pregnancy), genetic information, sexual orientation, religion, physical or mental disability,
age, military or veteran status, marital status, familial status, national origin, or any other legally
protected class.
• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions,
training, terminations, working conditions, pay, and other terms and conditions of employment.

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