Mobile Associate - Retail Sales

Overview At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement Complete required training to build knowledge of retail processes, systems, and wireless technology innovations Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment (Preferred) Knowledge, Skills and Abilities Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required) Competitive drive and proven ability to succeed in a fast-paced sales environment (Required) Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required) Effective at balancing customer needs and performance goals (Required) At least 18 years of age Legally authorized to work in the United States Travel & Regulatory Travel Required (Yes/No): No DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation & Benefits Hourly Base Pay: $20.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and new hires are eligible for hourly training pay. After promotion to Mobile Expert, eligibility for an annual incentive target of $18,000/year begins. Actual incentives vary based on performance and status. All employees are eligible for a stock grant. T-Mobile provides comprehensive benefits including medical, dental, vision, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, backup care, childcare subsidy, tuition assistance, disability coverage, life insurance, and other voluntary coverages. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter benefits. To learn about T-Mobile’s benefits, please visit the benefits site at Equal Opportunity & Accommodation T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other protected characteristic. Discrimination, retaliation, or harassment based on these factors will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email View email address on click.appcast.io or call View phone number on click.appcast.io. This contact channel is for accommodation requests only and is not for applying to a position. How to Apply Please use the APPLY HERE link below to view additional details and application instructions. Know someone who might be interested in this job? Share it. #J-18808-Ljbffr