Technology Architect - Product Development

About Shearwater Health

At Shearwater Health, we know that better patient outcomes are never achieved alone - especially when there aren't enough hands to deliver care. That's why we've built something different: a global team of clinicians helping solve one of healthcare's most urgent challenges - the nursing shortage. By expanding the reach of care teams and reinforcing critical support systems, we bring clarity, compassion, and clinical expertise to the front lines of care.

As the founder of the nation's first Clinical Process Outsourcing (CPO®) model and a Great Place to Work®-certified company, we help the world's top healthcare organizations work smarter - scaling their teams, strengthening care, and solving real problems every day. From clinical decision support to administrative tasks, our team of nearly 6,000 clinicians and process experts work across borders and time zones to help our partners focus on what matters most: delivering exceptional patient care.

If you're ready for your work to not just support care - but strengthen the system - join us. This is where clinicians become changemakers, and where nurses go further than they ever thought possible.

Position Overview

The Technology Architect - Product Development is responsible for defining and driving the technical architecture, design standards, and technology roadmap for enterprise products and platforms. This role works closely with Product Management, Engineering, Security, Infrastructure, and Business stakeholders to deliver scalable, secure, and innovative solutions that support business growth and customer needs. The ideal candidate possesses strong expertise in software architecture, cloud technologies, system integration, and product development methodologies, along with the ability to translate business requirements into robust technical solutions. This strategic leadership role will define and drive the product vision, strategy, and execution for a next-generation, component-based healthcare operations platform that modernizes payer and provider CPO workflows.

In the Technology Architect - Product Development role, you will be responsible for:
Architecture Strategy & Leadership

• Define and maintain the product technology architecture roadmap.
• Establish architecture principles, standards, and best practices.
• Align technology decisions with product strategy and business objectives.
• Evaluate emerging technologies and recommend adoption strategies.
• Lead architecture governance and design review boards.

Product Development

• Design scalable, secure, and high-performance product architectures.
• Collaborate with Product Managers to translate requirements into technical solutions.
• Guide engineering teams throughout the Software Development Life Cycle (SDLC).
• Ensure product designs support future scalability and maintainability.
• Drive modernization and digital transformation initiatives.

Cloud & Platform Architecture

• Design cloud-native solutions utilizing AWS, Azure, or Google Cloud.
• Define microservices, APIs, containerization, and platform strategies.
• Ensure high availability, disaster recovery, and business continuity.
• Optimize cloud infrastructure for performance and cost efficiency.

Security & Compliance

• Integrate security-by-design principles into product architecture.
• Ensure compliance with industry regulations and standards.
• Collaborate with Information Security teams on risk assessments and controls.
• Support secure coding and DevSecOps initiatives.

Technical Leadership

• Mentor architects, developers, and engineering teams.
• Provide technical guidance and architectural oversight.
• Lead proof-of-concept initiatives and technology evaluations.
• Resolve complex technical challenges and architectural issues.

Stakeholder Management

• Collaborate with Product Management, Engineering, Operations, Sales, and Customer Success teams.
• Act as the primary escalation point for implementation-related issues.
• Communicate progress, risks, and outcomes to executive leadership.
• Build strong relationships with customers and business stakeholders.

Customer & Business Enablement

• Participate / drive technology and architecture discussions with customer's technology teams
• Recommend best practices for product and technology implementation/integration
• Support post-implementation reviews and optimization efforts.

Cross-Functional Leadership

• Mentor and lead a team of Technology Analysts, Data and technical development associates
• Partner closely with Engineering, Architecture, Data Science, Clinical SMEs, and Implementation teams to ensure product quality and timely delivery.
• Support pre-sales through technology solutioning, architecture and integration discussions and RFP responses.
• Conduct client-facing presentations, discovery sessions, and fit-gap assessments.
• Provide product guidance during onboarding, configuration, and delivery for new clients.

Market & Domain Expertise (Desired Expertise)

• Maintain deep understanding of:
  • Payer/provider business processes (A&G, PA, UM, HEDIS, Claims, Inpatient/Outpatient coding workflows)
  • Industry standards (HL7, FHIR, X12/EDI, CCD/CCDA)
  • Document-based transactions and automation opportunities
  • Regulatory and compliance requirements across payer and provider touchpoints
• Monitor competitor landscape, vendor ecosystem, and AI/automation innovations

Qualification Requirements

• Graduate or Master's Degree with 12+ years in Computer Science, Software Engineering, Information Technology, or related field.
• Experience building componentized platforms, workflow engines, API ecosystems, or data/AI-powered products.
• Strong knowledge of payer and provider processes (A&G, PA, UM, HEDIS, Inpatient/Outpatient coding) and/or document-driven workflows.
• Enterprise Architecture

Preferred Technical Skills & Technologies

• Certification in Product Strategy/Product Development.
• ITIL certification
• Familiarity with productizing AI/ML and agentic systems in healthcare operations\
• AWS Certified Solution Architect / Microsoft Certified : Azure solutions Architect Expert/GCP Cloud Architect
• Certified Kubernetes Administrator (CKA)
• PMP
• Java, .NET, Python, Node.js
• React, Angular, Vue.js
• Kubernetes
• Terraform
• GitHub Actions, Jenkins, Azure DevOps
• Kafka, RabbitMQ
• PostgreSQL, SQL Server, MongoDB

Employee Benefits

• A competitive compensation structure
• Comprehensive health insurance
• 401(k)
• Paid holidays
• Paid vacation time
• The opportunity to build your career in a rewarding and unforgettable way

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.