Sr. System Engineer

JOB TITLE: System Engineer JOB LOCATION: Springfield, MA - Hybrid WAGE RANGE*: $90 - 100/hr. - W2 Only JOB NUMBER: 37809315 JOB DESCRIPTION: Handle escalated support issues Execution and monitoring of system utilities Evaluate IBM Patches and Fixes as needed for potential implementation Continuous evaluation of ECM infrastructure components to ensure system resiliency and health Work with architecture, business and delivery teams to determine strategic direction for ECM space Help users develop and/or enhance reports for meaningful platform and application metrics Identifying opportunities to automate repetitive processes increasing efficiency Orchestrating cross infrastructure teamwork groups to resolve or enhance system performance, incidents and maintenance Educate the team on new updates Communicate and collaborate with other application support teams technical resources and stakeholders regarding status, technical issues and creative solutions Monitor system usage for compliance Administer, monitor and maintain system security Research and keep current on ECM technologies and communicate trends and future needs from a business perspective Build client trust and respect, establish client relationships, and develop rapport with client Participate and engage in all team meetings Document best practices and operational procedures Facilitate continuous improvement within the environment Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.