Patient Service Representative - Receptionist

Who This Role Is For

This is not a typical receptionist position. You are the first and last impression of our practice. You set the tone for the entire patient experience and help keep the office running smoothly, even when things get busy. We are looking for someone who can handle people, pressure, and pace at the same time. We can train systems. We cannot train attitude, awareness, or accountability.

The Reality of This Role

• You will manage phones, patients, and scheduling simultaneously
• There will be moments where multiple patients need your attention at once
• You will interact with patients who are late, frustrated, confused, or in a rush
• You are expected to stay calm, professional, and friendly in all of those situations
• Your ability to communicate clearly and keep things moving directly impacts the entire office

If you prefer a slow, predictable environment, this will feel overwhelming.

What Success Looks Like

You will thrive here if you naturally:

• Stay composed and solution-focused under pressure
• Communicate clearly, confidently, and with intention
• Take ownership when something goes wrong instead of deflecting
• Manage multiple priorities without shutting down
• Pay attention to details like names, timing, and accuracy
• Follow through quickly and reliably
• Maintain a positive tone even during stressful moments

This Is NOT the Right Role for You If You

• Get flustered when multiple things happen at once
• Avoid difficult conversations with patients
• Need constant direction instead of taking initiative
• Struggle receiving direct feedback
• Tend to blame systems or others when mistakes happen

What You'll Be Doing

• Greet and check in patients with confidence and warmth
• Manage a high volume of phone calls and scheduling
• Verify insurance and communicate financial expectations clearly
• Coordinate patient flow and keep the schedule moving
• Handle patient questions, concerns, and occasional frustration
• Support other areas of the practice when needed

What We Value

• Walk the Walk: We do what we say and own our mistakes
• Shift the Paradigm: We create a standout, memorable patient experience
• Think Big: We don't settle for average performance
• Be Family Oriented: We treat patients and teammates with genuine care
• Grow: We expect continuous improvement
• Deliver Happiness: Every interaction matters

Final Note

This role is fast-paced, people-heavy, and requires strong communication and composure. We are not looking for someone to "answer phones." We are looking for someone who can control the front of the office and elevate the patient experience.