Assistant Property Manager with HDFC experience

Benefits 401(k) matching Bonus based on performance Health insurance Paid time off Assistant Property Manager — HDFC Cooperative Specialist ESRA Management LLC • Harlem, NYC • Full-Time $70,000 – $85,000 per year • Health Insurance • Paid Time Off About ESRA Management LLC ESRA Management LLC is a full-service real estate management company founded in 1925 — and we are still here, still growing, and still committed to the communities we serve. Rooted in Harlem and Northern Manhattan, we manage a portfolio of cooperatives, condominiums, and multifamily residential buildings across three boroughs of New York City. HDFC cooperatives are a cornerstone of our portfolio and a defining part of our identity in Harlem. We manage a significant concentration of HDFC buildings in Upper Manhattan, and we take that responsibility seriously — these are homes for income-limited families and a critical piece of the affordable housing fabric of our neighborhoods. We are continuously growing our business year over year and are preparing for more growth. The Role This is a specialized Assistant Property Manager (APM) role focused on HDFC cooperative buildings. You will work directly under the Property Manager and serve as the operational backbone for a portfolio of HDFC properties — managing the day-to-day demands of buildings that carry unique regulatory, financial, and community obligations. HDFC buildings operate under specific HPD guidelines, income restrictions, and shareholder structures that distinguish them from standard co-ops. This role requires someone who either understands that landscape already, or is motivated to learn it thoroughly and quickly. Above all, it requires someone who communicates proactively, solves problems rather than escalates them, and genuinely cares about the residents they serve. What You’ll Do HDFC Compliance & Regulatory Oversight Monitor compliance with HPD income restrictions, resale requirements, and HDFC cooperative rules and regulations. Track and support the processing of shareholder transfers, subletting requests, and flip tax calculations in accordance with each building’s proprietary lease and house rules. Assist in managing HPD reporting obligations, annual filings, and any agency correspondence specific to HDFC status. Stay current on changes to HDFC regulations and communicate relevant updates to the Property Manager and affected buildings. Shareholder & Resident Relations Serve as a primary point of contact for HDFC shareholders and residents — responding to inquiries with professionalism, clarity, and urgency. Communicate proactively on building updates, maintenance schedules, policy matters, and compliance requirements. Support board communications and assist in preparing meeting materials and monthly management reports. Address complaints and disputes with an understanding of the cooperative structure and the sensitivities of income-restricted housing. Operations & Maintenance Coordination Coordinate with vendors, contractors, and building staff to facilitate repairs, maintenance, and building services across the HDFC portfolio. Inspect property conditions regularly and flag issues before they escalated. Track open work orders and ensure timely completion and follow-up. Support capital improvement planning within the constraints of HDFC budget structures. Administrative & Financial Collect monthly maintenance fees; maintain accurate records of payments and shareholder activity. Manage shareholder files, proprietary lease documentation, and compliance records. Support budgeting, accounts payable tracking, and financial reporting under PM direction. Assist with unit listing coordination and income-qualified applicant processing. What We’re Looking For Skills & Attributes Strong communicator — written, verbal, and across platforms (email, text, property management software). Highly organized with sharp attention to detail and the ability to manage competing priorities. Customer-service mindset — you genuinely care about the experience of the people you serve, including income-limited residents navigating cooperative living. Problem-solver by instinct: you diagnose issues and move toward solutions, not away from them. Conflict resolution skills — calm, professional, and effective under pressure. Solid understanding of NYC housing and anti-discrimination laws; knowledge of HDFC-specific regulations a strong plus. Computer proficiency and comfort navigating productivity software (Google Workspace, Microsoft 365, or equivalent). Bilingual English/Spanish a strong plus. Education & Experience High school diploma or equivalent required; bachelor’s degree in business, real estate, or related field preferred. Prior experience in property management, residential real estate, or a customer-facing administrative role. Experience with HDFC cooperatives preferred; candidates with strong co-op or NYC affordable housing experience will be considered. Proficiency in Microsoft Office and property management software (required). Basic bookkeeping skills. Why Join ESRA A company with deep roots in Harlem — founded in 1925 and still building on that legacy. Work that is directly connected to community: HDFC management is mission-driven work, and we treat it that way. Direct mentorship from an experienced Property Manager with hands-on HDFC portfolio knowledge. A team culture built on communication, accountability, and getting things done. Competitive compensation with health insurance and paid time off. To Apply Submit your resume and a brief note on your experience with cooperative or affordable housing management. We review every application and will reach out to candidates whose background aligns with what we’re building. ESRA Management LLC • 740 St. Nicholas Avenue, Harlem, NY #J-18808-Ljbffr