Member Services Manager

Job Description FLSA Classification : Nonexempt Reports to : General Manager Summary/objective Oversee the day-to-day running of the Member Services department. Responsible for hiring, training, and supervising staff, ordering supplies, resolving customer complaints, and ensuring a high level of customer service. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Create and foster a team culture which is centered on achieving goals with high level of customer service Responsible for ensuring the hiring and training of team members Develop an adequate staffing plan and team schedule Monitor team member productivity, provide constructive feedback and coaching Maintain the logo shop inventory Scheduling and overseeing of the Recovery area Conduct periodic and annual team performance evaluations Keep team and members informed of events and activities and encourage participation Support and handle member issues; make decisions in consideration of the club’s policies and procedures Create and support special events to promote department and club Maintain regularly scheduled 25 hours on department schedule at the Member Services desk Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors Collaborate with Member Service Directors at other acac sites to share best practices and implement universal protocols and policies Full-Time Benefits include Paid Time Off Complementary Gym Membership for the entire family Medical, Dental & Vision plans Voluntary Life Insurance & Short-Term Disability coverage’s Supplemental Accident & Critical Illnessplans Employee Discount on Personal Training, Swim lessons, Cafe & Logo Shop Purchases, and more! Requirements Physical demands Must be able to stand, walk, sit, lift, stretch, reach and bend throughout a shift Ability to work varied shifts including days, evenings, weekends, and holidays Required competencies, education, and experience College Degree preferred, High School diploma required Prior experience in a customer service position required Prior experience with leading and supervising teams preferred Must be exceptionally customer service oriented Ability to communicate effectively verbally and in writing Proficient computer skills Company Expectations Read, sign, and abide by the policies included in the Team Member Handbook Park in team member designated areas Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean Attend mandatory Personal Training meetings Assist with Service Days, as assigned by Supervisor Assist with club programs, special events, or activities, as assigned by Supervisor Promptly respond to work-related correspondence Exhibit a positive attitude at all times Deliver outstanding service to members and guests, following acac’s Five*Star principles Compensation: The anticipated salary range for this position is $21.00 - $24.00 an hour. Placement within the range will be based on relevant experience, qualifications, the responsibilities of the position, and internal equity. Affirmative Action/EEO statement acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr