IT Support Specialist

Position Description

The IT Support Specialist is to provide technical support and assistance to our employees in resolving issues related to hardware, software, network, and peripherals. Act upon inbound phone calls or emails from end users with technical support issues and/or questions. Work with other team members to resolve issues, either assigned to them or to other team members needing assistance. Identify and learn appropriate software and hardware used and supported by our organization.

Applicants must also have a high appreciation of customer service.

• Initial set up of user accounts, computers, and printers

• Assist in resolving helpdesk requests in a timely manner

• Troubleshoot connectivity and network issues

• Manage and maintain inventory

• Troubleshooting of hardware and software

• Updating computer hardware and software.

• Assist with new and existing projects as needed

• Consulting with IT managers and other departments as required

• Training end-users on hardware functionality and software programs

• Resolving logged errors in a timely manner

• Monitoring hardware, software, and system performance metrics

• Documenting processes and performing diagnostic tests

• Keeping track of technological advancements and trends in IT

• Perform other tasks and projects assigned

Position Requirements

• Associates or bachelor's degree in computer science, information science, or related field or equivalent work experience

• Professional Experience: 1-2 years of IT support experience.

• Knowledge of Active Directory, Windows Servers, networking, cloud architecture, automation and scripting, and security protocols

• Strong problem-solving skills

• Ability to work independently and collaborate with a team

• Ability to communicate effectively with both technical and non-technical teams

• Able to promptly answer support related email, phone calls and other electronic communications

• Self-motivated, detail-oriented and organized

Equal Opportunity Employer

TWEET GAROT MECHANICAL, INC. IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER