IT Support Specialist -

Job Description

Job Description

IT Support Specialist

• Hardware Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training will be provided on the proprietary software suite.
• Security Compliance: Maintain the integrity of the technology environment by adhering to applicable IT security standards and organizational policies.
• Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized.
• Training Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and instructional videos.
• User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community.
• Quality Leadership: Support the IT Manager in achieving departmental goals while ensuring high-performance standards and clear communication.

• Technical Troubleshooting: Demonstrate natural curiosity about how things work and an ability to resolve hardware and software issues.
• Communication Skills: Translate technical terminology into helpful instructions for non-technical users.
• Organization: Maintain accurate records and keep projects and tasks on schedule.
• Adaptability: Be a team player who is willing to take on additional responsibilities as needed to keep the department running smoothly.

• Education: Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Technical Proficiency: Hands-on experience troubleshooting Windows and macOS environments and common computer hardware, including desktops and laptops.
• Instructional Technology: Familiarity with classroom technology, including projectors, smartboards, and video conferencing tools such as Zoom, Microsoft Teams, or Webex.
• Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.

• Certifications: CompTIA A+, CompTIA Network+, or Google IT Support Professional Certificate.
• Customer Service: Background in help desk or technical support, preferably in an academic or corporate setting.

• Ability to lift and move computer equipment weighing up to 30 pounds.
• Ability to navigate classroom environments to perform installations.
• Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and perform hardware installations.

• Hardware and Software Support – Required, 2 Years : Experience installing, diagnosing, and repairing desktops, laptops, scanners, and peripherals. Training will be provided on the proprietary software suite.
• Communication Skills – Required, 2 Years: Ability to translate technical terminology into helpful instructions for non-technical users.
• Inventory Management – Required, 2 Years: Experience tracking hardware and software assets across labs, classrooms, and mobile devices to ensure accurate records.
• Departmental Support – Required, 2 Years : Ability to support the IT Manager in achieving departmental goals while maintaining high-performance standards and clear communication.
• Mac Experience and Mobile Device Management (MDM) – Nice to Have, 2 Years: Experience with macOS environments and MDM tools such as Jamf, Kandji, or Moyle.
• macOS Provisioning and Deployment – Nice to Have, 2 Years : Proven experience provisioning, deploying, and troubleshooting macOS hardware and software.
• Certifications – Highly Desired, 2 Years: CompTIA A+, CompTIA Network+, or Google IT Support Professional Certificate.
• Physical Installation and Cabling – Required, 2 Years: Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and perform hardware installations.
  
  

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