General Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing

OnePack Hospitality Group | Polished Casual Full-Service Restaurant

OnePack Hospitality Group is seeking an experienced, entrepreneurial General Manager to lead a polished casual, full-service restaurant and drive continued growth. This hands-on leader will coach the restaurant’s people and own the guest experience, operations, and financial performance. The role may oversee banquets, catering, private events, and a coffee or café outlet.

The ideal candidate leads like an owner—visible on the floor, engaged with the team, accountable for results, and committed to building a strong culture and profitable business. For the right leader, this role may develop into a Managing Partner opportunity with performance-based profit participation under a separate agreement.

Leadership and Culture

• Lead, coach, and develop managers and hourly team members.
• Build a respectful, accountable, hospitality-driven workplace.
• Recruit, train, retain, and promote high-performing employees.
• Conduct effective pre-shift meetings, reviews, and development conversations.
• Address performance, attendance, and conduct concerns promptly and professionally.
• Build a management team that can operate successfully without relying on one person for every decision.

Guest Experience and Operations

• Maintain a visible presence during key service periods.
• Ensure consistent standards for food, beverage, service, cleanliness, and atmosphere.
• Direct front-of-house, back-of-house, bar, and support operations.
• Maintain strong communication among culinary, service, beverage, and management teams.
• Manage staffing, scheduling, opening, closing, cash controls, security, maintenance, and administration.
• Monitor service flow, ticket times, table turns, reservations, labor deployment, and restaurant readiness.
• Resolve guest concerns with care, urgency, and sound judgment.
• Maintain compliance with food safety, sanitation, responsible alcohol service, and employment requirements.

Financial and Business Performance

• Own the restaurant’s profit-and-loss performance.
• Achieve sales, labor, food cost, beverage cost, and profitability goals.
• Prepare budgets, forecasts, schedules, and operating plans.
• Review financial reports, explain variances, and take corrective action.
• Control purchasing, inventory, waste, discounts, voids, comps, and operating expenses.
• Grow revenue through menu strategy, events, catering, promotions, partnerships, and community engagement.
• Provide timely, accurate reporting to ownership and senior leadership.

Banquets, Catering, and Coffee: When applicable, the General Manager will:

• Oversee private events, group dining, banquet service, and off-site catering.
• Coordinate contracts, deposits, menus, staffing, event details, and billing.
• Build relationships with event planners, hotels, businesses, and community organizations.
• Monitor event profitability while protecting regular restaurant service.
• Maintain standards for coffee quality, barista training, café service, retail products, and inventory.
• Grow morning and daytime business through outreach and promotions.

Qualifications

• Three or more years of General Manager experience in a full-service restaurant, or comparable progressive leadership experience.
• Experience in polished casual, upscale casual, hotel food and beverage, or another high-service environment.
• Proven ability to lead front- and back-of-house operations.
• Strong knowledge of financial statements, budgeting, forecasting, labor, inventory, purchasing, and cost controls.
• Demonstrated success recruiting, coaching, and retaining strong teams.
• Banquet, catering, private-event, café, coffee, or multi-daypart experience is preferred.
• Strong communication, organization, decision-making, and conflict-resolution skills.
• ServSafe Manager and responsible alcohol-service certifications, or ability to obtain them.

Managing Partner Opportunity
We will consider you for Managing Partner based on sustained results in profitability, sales growth, guest satisfaction, team development, financial discipline, and whole-house leadership.

The arrangement may include a defined share of adjusted restaurant operating profit and expanded decision-making responsibility. The title does not automatically provide equity or legal ownership. Any profit-sharing or ownership terms will be documented separately.

Why Join OnePack Hospitality Group?

This opportunity is for a leader who wants more than a traditional General Manager role. You will have the chance to build a team, influence the business, strengthen the brand, and create a long-term leadership path within an independent hospitality group.

Lead the restaurant. Develop the people. Grow the business. Build your future with OnePack Hospitality Group.

OnePack Hospitality Group is an equal opportunity employer.