Mercedes-Benz Product Specialist

Mercedes-Benz Product Specialist

Ed Hicks Imports Mercedes Benz is an important luxury franchise within the Hicks Automotive Group! We've been operating the family business since 1973 and our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

We will train you if you have what it takes! We are looking for a highly motivated individual to come aboard an already thriving team of professionals. We want someone who is ready to work and ready for their paycheck to reflect it. Must bring a customer service mindset, have a bright personality, be able to follow directions and most of all be great at customer service. Without our customers we do not have a job. They are our number one priority. If you think this sounds like you and you are ready to embark on a career that pays you for your efforts then this job is for you.

Responsibilities:

• Greet and guide Mercedes-Benz clients as they appear on the lot to proceed into the sales process.
• Engage in conversation with clients to fully understand their needs and manage expectations.
• Become an expert on all Mercedes-Benz model features and customer benefits and how they compare to the features and benefits of key competitors models.
• Assist clients in identifying the right vehicle to fulfill their wants and needs.
• Continuously develop product and sales acumen to become the vehicle expert. Know the ins and the outs of product offerings, optional packages, and the latest technologies.
• Customize vehicle delivery while ensuring that the client understands the vehicle's operational feature.
• Follow up daily on all sales leads from a variety of sources using the dealership's Customer Relationship Management System (CRM).
• Initiate and cultivate enriching and long-lasting relationships with customers.
• Maintain strong knowledge base of all new vehicle makes and model.
• Bring your A game along with a positive attitude to work with you every single day.

Qualifications

• Ability to maintain hardworking, high-energy personality throughout the workday
• Applicant must have a valid driver license for a minimum of three years
• Positive customer service mentality, eager to learn and grow every day
• Excellent verbal and written communication skills
• Ability to thrive in a collaborative team setting
• Effective listening and communication skills
• Attention to detail in follow-through and closing skills
• Ready to waste no time on learning new product ins and outs, eager to improve
• Professional, well-groomed personal appearance
• Clean driving record and valid drivers license
• Available to work flexible hours and weekends

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.