Quality Assurance Manager

Position Title:

Quality Assurance Manager

Location:

Addison, IL (On-site

Department:

Quality Assurance

Reports To:

Operations Manager

FLSA Status:

Exempt

Employment Type:

Full-time, In-person

Compensation:

90k – 120k annually (Commensurate with experience)

POSITION SUMMARY

The Quality Assurance Manager is responsible for the organization’s Quality System. Plans, coordinates, and manages our Quality Assurance programs designed to ensure product compliance consistent with our customers’ requirements.

At DIAL, our core values guide everything we do: Do the Right Thing, Work Well with Others, Continuous Improvement, Make It Happen, and Delight the Customer. We’re looking for someone who can bring those values to life from day one.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide technical guidance on quality programs to all levels of management.

· Create and maintain quality policies, procedures, and work instructions for the organization.

· Utilize advanced statistical techniques to support a data driven process to reduce risk. Possess communication skills to present data findings and results professionally in layman’s terms.

· Own companywide KPI’s to drive focused initiatives that eliminate waste and improve performance.

· Maintain, review, and present Cost of Poor-Quality metrics monthly to leadership (commodities tracked as a % of Sales).

· Oversee on-going efforts in maintaining our ISO/ IATF 16949:2016 QMS certifications.

· Engage the organization to adapt and maintain a lean continuous improvement culture.

· Perform Supplier Quality System Assessments

· Facilitate Kaizen Events

· Own all AIAG Core Tool deliverables including PPAP submissions (Part Submission Warrants), PFMEA/Control Plan management, SPC chart deployment, and Gage R&R/MSA studies across active production programs.

· Manage customer-facing quality accountability: respond to customer SCARs and PPM notifications, lead containment and 8D corrective actions, maintain customer quality portal scorecards (GM, Stellantis, Flex, etc.).

· Oversee incoming inspection processes, issue Supplier Corrective Action Requests (SCARs), and maintain supplier quality scorecards.

· Manage the calibration program and oversee measurement equipment including CMMs, gauges, and inspection tooling.

· Participate in APQP activities to provide leadership in problem solving initiatives and maintain focus on customer quality requirements.

· Interact with all personnel, who manage, perform and verify work affecting quality.

· Carry out all organizational directives affecting product conformity, corrective action, and implementation of solutions to support Continuous Improvement initiatives.

· Cooperates with management to formulate and establish company policy, operating procedures, and goals instilling quality mindedness throughout the organization.

· Implements and evaluates educational programs and training to improve Quality audit results.

SUPERVISORY RESPONSIBILITIES

· Oversee technicians and quality engineers.

· Support and assist with any floor personnel on product assessment and criteria.

QUALIFICATIONS

• Minimum of 4-year technical degree in science, engineering, or quality (or equivalent experience, i.e., 5-8 years related quality experience in a manufacturing environment, preferably Tier I automotive supplier).
• Six Sigma Green Belt or Black Belt preferred.
• Demonstrated leadership, quality, and customer-oriented skills.
• Proficient in problem solving – root cause analysis, 5-why, etc.
• Knowledgeable in ISO / IATF16949 quality standards and Quality Operating Systems.
• Knowledgeable in APQP methodologies.
• Knowledgeable in Six-Sigma and Lean tools.
• ISO9001:2015 / IATF16949:2016 Internal Auditor.
• Ability to work independently as well as in a team-oriented environment on multiple projects.
• Ability to communicate effectively before groups of customers or employees.
• Possess strong skills in statistical methods.
• Strong interpersonal skills: verbal and written communication.
• Strong computer skills –Windows based programs and Minitab.
• Proficient in all AIAG Core Tools: APQP, PPAP, FMEA, MSA, and SPC.
• Ability to read and interpret engineering drawings and GD&T per ASME Y14.5.
• Experience with ERP quality modules (NCMRs, inspection records, CAPA tracking) preferred.

Why Join DIAL

Founded in 1955, DIAL is a U.S.-based precision manufacturer specializing in metal stamping, plastic injection molding, insert molding, and assembly all under one roof. Our focus on quality, partnership, and manufacturing excellence has made us a trusted supplier to leading OEMs and Tier 1 manufacturers.

Equal Opportunity Employer

DIAL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.