Technical Support Supervisor

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Fluctuating Temps hot/cold, Loud Noises (Equipment/Machinery), No contact lens allowed; prescriptive glasses will be provided, Rapid flashing lights, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Working at heights

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
As a Technical Support Supervisor at Thermo Fisher Scientific, you'll guide a team delivering excellent technical support for our scientific instruments and solutions. You'll oversee day-to-day operations while ensuring exceptional customer service and technical problem resolution. This role combines leadership, technical expertise, and customer focus to drive team performance and customer satisfaction.

Working closely with cross-functional teams, you'll manage workload distribution, implement quality standards, and drive continuous improvement initiatives. You'll mentor and develop team members while maintaining strong relationships with R&D, operations, sales, and quality teams to ensure comprehensive customer solutions. This position offers the opportunity to make a meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.

REQUIREMENTS:
• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in technical support or service in a related industry
• Preferred Fields of Study: Science, Engineering, Computer Science, or related technical field
• Demonstrated leadership experience managing technical teams
• Strong problem-solving and analytical skills with systematic approach to issue resolution
• Excellent written and verbal communication skills with ability to explain complex technical concepts
• Fluent English proficiency (minimum B2 level)
• Experience with CRM systems and technical support tools
• Project management and resource planning capabilities
• Proven ability to work effectively in cross-functional, multicultural environments
• Customer-centric mindset with focus on service excellence
• Strong interpersonal skills for coaching and developing team members
• Ability to analyze performance metrics and implement improvements
• Willingness to travel as needed (up to 25%)
• Experience with quality management systems and regulatory compliance
• Proficiency with Microsoft Office suite and remote support applications