FOH Team Lead Membership Sales Specialist
Picklr-Carlsbad
Job Description
Job Description
About the Role
This is a Front of House Team Lead role with an added specialization: beyond the full front-of-house job, this team member helps grow and retain membership through genuine, relationship-first selling and outreach — and earns a pay boost plus commission for it. Perfect for a warm, persistent communicator who loves helping people find the right fit.
Front of House Responsibilities (Core Role)
- Handle the check-in process at the front desk and answer incoming calls.
- Explain all membership offerings and ways to play at The Picklr.
- Run all core programs at the club.
- Use club software (PlayByPoint, Aircall, HubSpot, Wingfield, SWISH, etc.).
- Provide excellent customer service and assist with club cleaning and maintenance.
- Complete assigned trainings on time.
Plus — Specialization Responsibilities
- Call trial members to gather feedback on their experience.
- Evaluate player activity and guide members toward the right membership.
- Build a list of "outside the 4 walls" activations for the club to attend.
- Do outreach to local businesses for private events.
- Call canceled members for feedback and to win them back.
Qualifications
- Able to clearly explain memberships and programming and communicate well with the team.
- Can organize, create, and run program calendars and schedules.
- Handles multiple tasks and stays composed during busy shifts.
- Proficient with basic computer and club software; able to lift up to 30 lbs.
- Preferred: 1–2 years sales/customer-service experience and pickleball knowledge.
- Relationship-driven approach to sales — not transactional.
- Persistent and empathetic; can re-engage disengaged or canceled members.
- Strong listener who matches members to the right membership.
- Resilient and emotionally mature; handles a "no" well.
- Motivated by helping people find the right fit, not just hitting a number.
- Full availability on at least two of the three weekend days (Fri–Sun).
Required Certifications
First Aid, AED, and CPR certification.
Why Join The Picklr Carlsbad
Get in on the ground floor of a brand-new club with North America's fastest-growing pickleball franchise — a fun, active, community-driven workplace where your energy makes a real difference.
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Vacancy posted 14 days ago
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