Loan Systems Servicing Team Leader

Loan Systems Servicing Team Leader

Location: 355 North Fifth Street Indiana, PA 15701

Hours: Monday - Friday: 8:00AM - 5:00PM (Additional hours as necessary to meet the objectives of the department)

Function: Performs duties in lead role as a Loan Systems Servicing Team Leader in the Loan Systems department.

Performs and/or has extensive knowledge of the following:

• Assist with establishing and implementing workflow efficiencies through the use of technology.
• Create and maintain comprehensive procedures and training materials for all aspects of the Loan Systems Servicing department.
• Manage production and workflows for Spring and Fall tax seasons, PMI and Hazard Insurance payment processing.
• Manage production and workflows for Loan Protection product servicing.
• Reporting of cash remittance and specific payment information to Fannie Mae for sold loans.
• Servicing, processing and troubleshooting of all Participated Commercial Loans.
• Maintenance of application systems by suspense clearing and report review (DL, Unapplied, etc.).
• Performs research on problems and discrepancies related to specific customer service issues and related documents (notices, bills, maturing CCR, etc.) in support of the Solution Center and Retail/Commercial Lending staff.
• System maintenance of loan extensions/modifications.
• Bank Control rate change verification and maintenance (ie. Prime rate, Adjustable Rate Mortgages, etc.)
• Performs account maintenance such as billing adjustments, payment schedules, commitment and note changes, loan advances, ach payment setup, etc.
• Payment processing through special payment coupons, mail payments, ach and holiday extensions.
• Commercial rate swap servicing via payment processing, interest rate maintenance, balancing and interbank wires.
• Performs special projects utilizing a comprehensive understanding of the IBS Insight Loan System as it relates to customer service, system interface, and compliance with S&T Bank and Regulatory policies.
• Maintains a good working relationship with all bank employees. Demonstrates the ability to work independently. Works as a team player to contribute to the success of the department and in turn the organization.
• Provides application systems assistance and training to bank personnel and coworkers.
• Monitor workflow and assist staff in Supervisor absence.

Education: Requires a high school diploma or equivalent basic academic education.

Experience: Two to five years specialized experience. Deep experience in loan systems and servicing functions.

Physical Demands: Operates a keypad device: 98% of the day; operate office equipment: 2% of the day. Sitting is required 99% of the day in a straight position. Minimal lifting is required in this position. Utilizes manual dexterity skills for typing, filing, and data entry on a frequent basis, up to 85% of the business day. Possess the ability to focus visually at a close distance of 18"-20" for a period of up to 85% of the business day. Must be able to occasionally lift and/or move up to 10 lbs, stand, walk, and reach with hand and/or arm throughout the business day.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Salary Range: $16.23 - $33.32