Operations Manager - People Development

We are seeking an experienced manager who is passionate about developing people, leading high-performing teams, and driving results in a fast-paced environment.

At Chick-fil-A Moscow, this role is responsible for both leading a team of 50+ team members and actively operating the business day-to-day. You will be expected to develop future leaders while also executing at a high level within the operation.

This is a hands-on leadership role —you will not only coach and develop the team, but also work alongside them in both Front and Back of House to ensure excellence in execution.

Key Responsibilities

Leadership & People Development

• Lead, coach, and develop Team Leaders and Team Members
• Directly oversee and influence a team of 50+ employees
• Drive performance through accountability, coaching, and feedback
• Identify and develop future leaders within the organization
• Support onboarding, training systems, and performance management

Operations Execution & Oversight

• Lead/Oversee daily operations in both Front and Back of House
• Work hands-on in the operation while coaching in real time
• Ensure strong execution in food safety, quality, and guest experience
• Oversee high-volume Drive-Thru performance and shift execution
• Identify operational gaps and implement solutions quickly

Culture & Standards

• Build a high-performance, team-first culture
• Set clear expectations and hold leaders accountable
• Ensure consistency in systems, standards, and execution

What to Expect

• This is a hands-on role in a fast-paced restaurant environment
• You will be actively working in the kitchen and operations daily
• Majority of time spent on the floor leading and developing the team
• High level of ownership, accountability, and influence

Qualifications

• Proven management experience required
• Experience leading large teams (30–50+ employees strongly preferred)
• Strong background in coaching, performance management, and team development
• Ability to lead in a high-expectation, fast-paced environment
• Open availability, including evenings and weekends
• ServSafe Certification (or willingness to obtain)

Safety & Workplace Standards

• Promote a safe, organized, and compliant work environment
• Identify hazards and partner with leadership to resolve issues promptly
• Support safety initiatives and reinforce safe work habits

Why This Role Matters

The Operations Lead helps establish the foundation and reputation of Chick-fil-A Moscow. By protecting food safety, leading high-performing Drive-Thru operations, and elevating guest experience, this role ensures excellence is not occasional—but habitual—from day one.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.