Medical Assistant (Care Coordinator)

Job Description

Job Description

We are seeking a motivated and patient-focused Medical Assistant/Care Coordinator to support providers through a unique in-home telehealth care model. In this role, you will travel to patients' homes, facilitate tele-video visits, perform basic clinical duties, and coordinate follow-up care under the direction of the provider.

This position requires a combination of clinical skills, patient engagement, technology support, and care coordination. You will serve as the provider's eyes and ears in the home while helping patients receive high-quality care in a comfortable setting.

Key Responsibilities

• Travel to patient homes to facilitate scheduled tele-video visits with healthcare providers.
• Set up telehealth equipment and ensure successful connection between the patient and provider.
• Obtain and document patient vital signs, including blood pressure, pulse, oxygen saturation, weight, and temperature.
• Assess patient concerns and gather relevant information for the provider prior to and during the telehealth visit.
• Receive training to perform clinical duties, including:
  • Phlebotomy (blood draws)
  • Administration of injections
  • Ear lavage procedures
  • Collection of specimens as needed
• Accurately document all patient interactions, assessments, procedures, and provider instructions in the EMR.
• Coordinate and process laboratory orders, imaging studies, referrals, and follow-up appointments.
• Process medication refill requests and prescription orders under provider direction and established protocols.
• Receive training to place orders and coordinate care activities under provider supervision, including verbal directives when appropriate.
• Conduct weekly patient coordination with wound care and other teams to ensure no double booking occurs and follow-up visits are scheduled to assess progress, identify concerns, and support care plan adherence.
• Communicate effectively with patients, caregivers, pharmacies, providers, and healthcare partners.
• Assist in identifying barriers to care and escalating concerns to the provider when necessary.

Qualifications

Required

• Active Certified Medical Assistant (CMA) certification or equivalent clinical credential.
• Experience using Electronic Medical Records (EMR).
• Strong clinical assessment and documentation skills.
• Excellent communication and interpersonal skills.
• Ability to work independently in a field-based environment.
• Valid driver's license, reliable transportation, and willingness to travel throughout the service area.
• Experience with eClinicalWorks (eCW).

Preferred

• Experience in primary care, geriatrics, home-based care, or care coordination.
• Experience performing blood draws, injections, and ear lavages.
• Experience ordering labs, imaging, referrals, and coordinating follow-up care.
• Familiarity with telehealth platforms and remote patient care.

What Makes This Role Unique

This is not a traditional Care Coordinator/ Medical Assistant position. You will work directly with patients in their homes, facilitate provider visits through telehealth technology, and play a critical role in improving patient outcomes through hands-on collaboration and care coordination. Your work will help patients receive timely, high-quality care while reducing barriers to access and unnecessary hospital visits.

"Quality of Life" is a lifestyle. We believe in providing a comprehensive care plan; our mission is focused on the community. Our staff regularly does events in the community. This is aimed at improving trust, improving communication, and finding out the needs of those we serve. We have primary care, psychiatry, and wound care, and we have two PASs in which we serve. We are a multi-specialty company, faith-based, and we believe Jesus is the hope we try to provide with our care. Many say it, but our fruits show it. If this is offensive to you, we do not aplogize but you should know who we are before you apply. We have a paster on staff and our own virtual prayer room. The medication we try to prescribe is hope. IF you are someone who believes the United States healthcare system is failed and needs to do better, apply. We are what better looks like.

Company Description

"Quality of Life" is a lifestyle. We believe in providing a comprehensive care plan; our mission is focused on the community. Our staff regularly does events in the community. This is aimed at improving trust, improving communication, and finding out the needs of those we serve. We have primary care, psychiatry, and wound care, and we have two PASs in which we serve. We are a multi-specialty company, faith-based, and we believe Jesus is the hope we try to provide with our care. Many say it, but our fruits show it. If this is offensive to you, we do not aplogize but you should know who we are before you apply. We have a paster on staff and our own virtual prayer room. The medication we try to prescribe is hope. IF you are someone who believes the United States healthcare system is failed and needs to do better, apply. We are what better looks like.