Telephone Operator

Sutter Health PositionServes as the face to face point of contact for the patient at a client location. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings. Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term MFSS vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard MFSS responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).Education: Equivalent experience will be accepted in lieu of the required degree or diploma. HS Diploma or equivalent education/experience. Associate's.Preferred Experience: Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years. Completion of regulatory/mandatory certifications and skills validation competencies preferred Skills and Knowledge: General knowledge of patient access financial counseling functions in acute and non-acute settings preferred. Working knowledge of medical terminology desired. Working knowledge and understanding of insurance terminology desired EMTALA and Consent Laws knowledge. Excellent time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems. Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently. Strong data entry skills required. Excellent verbal and written communication and active listening skills. Interpersonal skills necessary in dealing with internal and external customers. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, and goals of Sutter Health. Accuracy and attentiveness to detail required. Strong decision making and problem solving skills. Must be able to set and organize own work priorities, and adapt to change. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Ability to meet or exceed targeted customer service, productivity and quality standards. Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population. Computer proficiency skills required Requires the ability to work with and maintain confidential information.Job Shift: Day/Evening/NightSchedule: Per Diem/CasualShift Hours: 8Days of the Week: VariableWeekend Requirements: As NeededBenefits: NoUnions: YesPosition Status: Non-ExemptWeekly Hours: 0Employee Status: Per Diem/CasualSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.Pay Range is $29.26 to $36.33 / hourThe compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package. Sutter Health