Asset Protection Manager

Asset Protection Manager The General Store, an ACE Hardware® store located in Spokane, WA, is seeking a highly skilled Asset Protection Manager to join our team. The primary focus of this role is to safeguard store assets, uphold safety protocols, and provide superior customer service. Responsibilities Lead the asset protection team in identifying and addressing potential concerns such as shoplifters and inventory errors. Manage and mitigate internal and external shrink. Supervise, train, and instruct AP agents and door greeters. Responsible for accident prevention as well as customer and associate safety. Ensure all OSHA and WSHA regulations and policies are followed. Monitor cash handling, overages, and shortages, working closely with front‑end supervisors and the manager. Monitor internal and external surveillance systems, including facial recognition systems. Ensure proper cash register procedures and policies are followed by cashier (BOB & LISA). Tour interior and exterior of the store daily to identify safety and/or security concerns. Ensure fire and burglar alarms are in good working order. Ensure fire systems and fire extinguishers are up to date and in good working order. Provide positive representation of the store and assist customers with problem‑solving. Handle customer complaints and ensure a friendly shopping experience. Participate in weekly manager/owner meetings. Utilize basic computer operations and Microsoft Excel for store operations. Requirements Minimum of 18 years of age. 1+ year of retail loss prevention management/retail asset protection supervision experience is preferred. Must be objective and impartial when making judgments. Strong visual presence and motivation to work. Ability to pass a criminal background check and drug test. Effective communication skills in English. Valid driver’s license and reliable transportation. Willingness to travel between multiple locations within Spokane County. Benefits Paid time off. Health, dental, vision, and life insurance. 401(k) with company matching. Paid training and employee discount. Compensation & Logistics Starting pay: $22 per hour 45‑hour work week with 5 hours at overtime, time-and-a-half. Location: The General Store, 2424 N. Division St., Spokane, WA 99207 #J-18808-Ljbffr Ace Hardware