Front of House Operations Manager

At Chick-fil-A Arden Fair, our mission is to be the most caring restaurant in Sacramento and hospitality is part of our DNA. Located in an urban and bustling area, we are looking for someone who can lead and excel in a fast-paced environment as a front of house operations manager. A front of house manager provides leadership that fosters the Chick-fil-A culture and operational excellence. It is expected that the manager performs the following duties with competence and assertiveness:

• Take ownership and keep a pulse on all restaurant zones ensuring all areas of the business are flowing smoothly and guests are being served
• Make appropriate staffing judgment calls to meet labor goals
• Manage cash handling and ensure accountability
• Oversee Team Leads are running shift efficiently
• Consistently enforce Chick-fil-A’s policies and standards with Team Members; provide coaching and documentation as necessary
• Resolve guest issues and complaints appropriately, on site and over the phone
• Count drawers throughout shifts
• Use provided tools, forms and logs to support successful shifts and operations
• Commit to hospitality using Chick-fil-A model of hospitality
• Authorize employee functions requiring manager approval (employee meals, time punch adjustments, etc.)
• Ensure all equipment works properly and that maintenance is done correctly
• Completes other duties as assigned

Competencies:

• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, assertive, flexible, and highly energetic with strong written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Able to develop young people and help them grow in their hard skills and soft skills
• Able to identify problems, set goals, and execute solutions
• Knowledge and skills in labor management
• Proficient in technology and ability to learn and adapt to new systems quickly

Requirements:

• Full-Time, 40 hrs per week
• Must have open availability: Monday - Saturday
• Available to work holidays
• 3+ years of leadership and management restaurant experience
• ServSafe certified (within 30-days of hire)
• Must be able to lift 40 lbs and stand for extended periods
• Must be over the age of 18

Benefits:

• Medical, Dental, and Vision Insurance after 60 days of service
• 401k after six months of service
• Scholarship opportunities
• Paid Time Off
• Sundays Off
• Free Chick-fil-A meal with every shift
• Competitive pay