IT Support Technician (Tier 1 &2)

IT Support Technician (Tier 1 &2)

Woodenville, WA

We're seeking a skilled IT Support Technician who thrives in a fast-paced, hands-on environment and enjoys solving problems that directly impact business operations. In this role, you'll be the go-to resource for internal users—ensuring seamless access to systems, applications, and technology across the organization. If you're someone who takes pride in delivering excellent user support, enjoys working across a diverse tech stack, and wants to grow your IT career, this is a strong opportunity to make an immediate impact.

What You'll Do

• Deliver Tier 1 & Tier 2 technical support via in-person, remote, and ticketing channels
• Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals
• Install, configure, and maintain Windows and macOS environments
• Manage user accounts, permissions, and access within Active Directory and related systems
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Handle employee onboarding/offboarding, including system access and hardware setup
• Maintain and track IT assets, including imaging and hardware deployment
• Troubleshoot basic network connectivity issues (Wi-Fi, VPN, IP configurations)
• Document solutions and contribute to knowledge base improvements
• Escalate complex issues while maintaining ownership and communication
• Support IT initiatives and projects (upgrades, migrations, security enhancements)

What You Bring

• Associate's degree in IT (or equivalent hands-on experience)
• 2+ years in IT support, help desk, or technical support role
• Strong working knowledge of: Windows 10/11 environments Microsoft 365 ecosystem Active Directory and user administration
• Proven ability to troubleshoot hardware, software, and basic networking issues
• Experience with ticketing systems and remote support tools
• Excellent communication skills with a customer-first mindset
• Ability to prioritize and manage multiple requests in a dynamic environment

Nice to Have

• Experience supporting macOS environments
• Knowledge of TCP/IP, DNS, DHCP
• Exposure to Azure Active Directory / cloud identity platforms
• Experience with endpoint management tools (Intune, SCCM)
• Certifications such as CompTIA A+, Network+, or similar

Work Environment & Requirements

• Ability to lift/move equipment up to 40–50 lbs
• Comfortable working across office, desk-side, and server room environments
• Occasional after-hours support as needed

You'll Get

• Competitive compensation
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous paid time off + holidays
• Ongoing training and career growth opportunities

Why This Role Stands Out

• High-visibility role with direct impact across the organization
• Exposure to a wide range of technologies and systems
• Opportunity to grow into more advanced IT roles over time