Senior Product Manager, Lead Ingestion & Delivery

Description

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

About the Role:

Realtor.com runs on infrastructure most consumers and agents never see: the pipeline that turns a raw inquiry into a delivered lead, and the backend systems that power agent tools, premium client accounts, and internal operations. Both are business-critical, both are technically deep, and both need a PM who can make architecture-level decisions, not just a roadmap.

This role covers one of two adjacent platform domains, depending on fit: Lead Ingestion & Delivery (the pipeline from consumer inquiry to verified, delivered contact) or Focus Fire Platform (the legacy backend behind agent tools, premium client accounts, and internal operations, on a phased migration path). In both cases, you're the product owner for infrastructure that clients and internal teams depend on daily, and you're expected to make prioritization calls with incomplete data, surface risk explicitly, and defend a technical roadmap against both engineering constraints and revenue pressure.

The right candidate has a strong systems mindset, is comfortable working deep in technical architecture (APIs, webhooks, data contracts), and has a track record of shipping or migrating reliable, scalable infrastructure with minimal disruption to live customers.

What You'll Do:

Own a Technical Domain End to End

• Define product strategy for your domain: lead ingestion, validation, spam prevention, and multi-channel delivery, or the Focus Fire backend feature audit and migration.
• Partner closely with engineering on API and webhook design, system architecture, and data contracts, at a level of depth that lets you independently spot structural risk.
• Set and own measurable targets (SLAs, migration-cohort readiness, escalation volume) and drive the roadmap to hit them.

Manage Legacy Complexity and Consolidation

• Lead consolidation or migration efforts that unify fragmented legacy services into a single maintainable platform, sequenced as feature audit, thin-slice POC, and phased cutover.
• Resolve production issues (delivery failures, cross-system sync gaps, data-quality problems) through data-driven prioritization.
• Write briefs with explicit hypotheses, objectives, and key results for each phase of a migration or platform build-out.

Customer and Internal Enablement

• Build customer-facing or internal-facing documentation, integration guides, and technical references that let stakeholders self-serve.
• Translate client or internal team requirements (CRM integrations, account/billing workflows, delivery preferences) into clear product requirements.
• Partner with customer success, sales, or internal operations teams to represent their needs in the roadmap.

Cross-functional Leadership

• Serve as the primary product owner for a dedicated engineering team: sprint ceremonies, backlog, blockers.
• Collaborate with data, analytics, and operations teams to define success metrics and monitor system health in production.
• Communicate roadmap, tradeoffs, and status clearly to senior stakeholders and revenue leadership.

What You'll Bring:

Required

• 8+ years of product management experience, with at least 2 years owning infrastructure, platform, data pipeline products, or backend migration products.
• Demonstrated ability to work closely with engineering on API and Webhook design, system architecture, and integration patterns.
• Experience defining and managing against SLAs in a production environment.
• Strong analytical skills, comfortable using data to diagnose delivery issues, prioritize work, and measure impact.
• Track record of successfully consolidating or migrating services with minimal disruption to internal and external customers.
• Excellent written communication skills, including experience producing technical documentation for internal and external audiences.

Preferred

• Experience in real estate, proptech, or marketplace businesses.
• Familiarity with CRM systems and the integration patterns commonly used to connect them (webhooks, custom formatters).
• Background in spam detection, lead quality, or consumer data validation.

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work four or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.