PBX Operator - Full time Evening/ Swing shift

PBX Operator - Full Time Evening/Swing Shift

PBX Operator - Full Time Evening/Swing Shift

Location: MLK Community Hospital & Foundation, 1680 E. 120th St., Los Angeles, CA, United States

Pay Rate: $21.00 - $28.40 Hourly (Depending on Experience)

Schedule: Candidates must have flexible availability to start at 2 PM, 6 PM, or 10 PM and be able to work weekends.

Position Summary: Reporting to the Supervisor, PBX Call Center, answering all incoming PBX switchboard and emergency calls, providing information and or transferring calls to appropriate locations; Monitor all alarms, and close circuit TVs; Coordinate with Hospital Security, Nursing Staff & Physicians; Use of communications software including the paging system; Serve as the voice of the Hospital.

Essential Duties and Responsibilities

• Answering Calls
• Answer all PBX calls in a timely, courteous and professional manner.
• Utilize overhead paging system when required in accordance with hospital policy to announce emergencies, page authorized personnel and make standard announcements. Reviewed by observation and feedback.
• Utilized and access system wide database providing patient/employee/physician/department information and executing wide-area paging when appropriate. Reviewed by observation and feedback.
• Codes and Stats
• Handle all emergency situations such as codes, stats and disasters in a timely and accurate manner.
• Places long distance calls and maintains appropriate documentation. Reviewed by documentation.
• Provides information to callers in accordance with hospital policy. Reviewed by observation and feedback.
• Policies and Procedures
• Ensure that all policies and procedures are implemented and enforced to ensure the best quality care.
• Monitors alarms and initiates responses in accordance with hospital policy.
• Assist in training newly hired staff to the department.
• Safety
• Coordinate with Hospital Security, Nursing Staff, and Physicians to ensure safety and care of patients, visitors, and the hospital staff.
• Notify department supervisor/director when appropriate. Reviewed by observation.
• Assists in resolving telecommunications equipment failures. Reviewed by observation.
• Completes 1-3 goals/objectives assigned for the performance period
• Goals and objectives completed on time.

Position Requirements

• A. Education
• High School Diploma or equivalent work experience.
• B. Qualifications/Experience
• Ability to work under stress, fast paced and stay organized.
• Friendly; enjoys working with the public.
• Detail-oriented.
• Able to accomplish responsibilities amid frequent distractions and interruptions with minimal supervision.
• Customer service experience required.
• Six months Operator experience or completion of training program preferred.
• Hospital PBX experience preferred.
• C. Special Skills/Knowledge
• Working knowledge of Microsoft Office including Excel.
• Ability to write, speak and read Spanish is preferred.