Intake Specialist (Part-Time)

Position Overview

The Part-Time Intake Specialist serves as the first point of contact for community members seeking support through Voces Unidas’s hotline and direct services programs. In this role, intake means listening to callers, asking a standard set of questions, documenting their needs, and connecting them to the appropriate program or staff member for follow up.

The Intake Specialist answers incoming calls, gathers basic information, and accurately records details to support case management and program services. This is an entry level, part-time, on-call position (10-20 hours per week) with hours that may fluctuate based on program needs. The role requires strong communication skills, attention to detail, and the ability to work bilingually in English and Spanish. This position can be performed remotely (work from home).

Key Responsibilities

• Answer incoming hotline calls during assigned shifts and conduct basic intake, including asking required questions, listening to caller needs and documenting information accurately
• Identify caller needs and appropriately route, escalate, or refer cases to resources or appropriate staff
• Accurately document intake information in organizational database and tracking systems
• Maintain confidentiality and handle sensitive information with care and professionalism
• Support administrative tasks related to intake, case coordination, and follow-up
• Communicate urgent issues, trends or follow-up needs to supervisor or relevant staff
• Support smooth handoffs to direct services staff when needed

Qualifications

• Bilingual English and Spanish required (verbal and written).
• Ability to work between 10-20 hours per week on an on-call basis, with weekly hours fluctuating
• Availability during weekday office hours, with occasional weekend coverage
• Entry level position- college degree not required
• Strong listening, communication and interpersonal skills.
• Comfort using computers, databases, and basic office software.
• Reliable, organized, and detail oriented.
• Ability to work independently in a remote

Schedule

• Part-time, on-call (10-20 hours/week)
• Hours may vary week to week based on hotline and program needs