Guest Services Representative - Hotel Renegade

Geronimo Hospitality Group

Step into the big leagues with Geronimo Hospitality Group, a collection of award-winning boutique hotels, restaurants, and clubs. We believe the status quo sucks and we live by that motto. At Geronimo Hospitality Group, we are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day.

Hotel Renegade is a boutique and Boise. We will awaken your inner rebel, indulge your adventurous spirit, and satisfy your urge to explore. Experience a boutique hotel stay unlike any other where rough meets refined and details matter.

Perks of the job include employee discounts, paid time off, training and development opportunities, 401K, medical benefits, 24/7 online care, pet insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

Your role in creating Geronimoments is key. You'll be a part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters hereuse it to build the future, make an impact, and continuously improve the guest experience.

Often a guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied, and offers the opportunity to work flexible hours and to meet many new people.

What your day will look like:

• Process guest arrivals and departures, including all necessary payments
• Handle and coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required

What it takes to succeed:

Education:

• High school diploma or equivalent

Experience and/or Training:

• Excellent communication skills and professional attitude
• Effective conflict management and decision making

Technology/Equipment:

• Ability to use a variety of computer applications

You'll stand out if you bring:

Experience and/or Training:

• Previous experience in customer service

Mandatory requirement:

• U.S. work authorization (required)

Join a team that makes an impression. At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.