Community Safety Liaison

Community Safety Liaison-Hayward

Reports To: Market Manager

Supervision Requirements: None

Hours: Part-time, hourly, non-exempt status

Salary Range: $22 per hour (expected starting salary) salary range $22-$25 per hour

The Agricultural Institute of Marin is an educational 501(c)(3) nonprofit organization headquartered in San Rafael, California. AIM's mission is to educate, inspire, and connect communities, responsible farmers and producers as part of a healthy, Earth-friendly, equitable, local and regional food system. We envision a responsible food and farming system that is environmentally beneficial, economically viable, and socially just. AIM serves 400+ farmers, food purveyors, and artisans from 40 California counties who participate in AIM's Certified Farmers Markets in the cities of Hayward, Newark, Oakland, Point Reyes, San Rafael, and San Francisco. AIM also provides hands-on and virtual education programs to thousands of children and adults, operates a farm audit program, runs a mobile market for older adults and underserved communities, and operates CalFresh/EBT and Market Match services to create a healthier, equitable food system across the San Francisco Bay Area. AIM is engaged in state and local food policy work to make sure our actions benefit the land, the people who grow our food, and the health of all communities.

Job Summary

The Community Safety Liaison ensures a safe and welcoming environment for farmers market customers and vendors at the Hayward Farmers Market. The ideal candidate advocates for community safety, excels in communication and conflict resolution, and adeptly de-escalates situations. The Community Safety Liaison acts as a liaison between AIM, market attendees, and vendors, fostering positive interactions, resolving conflicts and maintaining market harmony.

Essential Duties and Responsibilities

Conflict Mediation and Safety Prevention

• Monitor the market area for potential safety hazards.
• Collaborate with AIM staff to maintain a secure environment.
• Mediate conflicts between market customers and vendors.
• Use effective conflict resolution techniques to de-escalate situations.

Community Engagement

• Actively Engage with market attendees, vendors and the local community.
• Provide information about vendors, products and market policies.
• Promote community through activities that encourage attendee interaction.
• Work with the market team to implement improvements based on feedback.
• Assists with EBT transactions and other market operational needs.

Communication

• Communicate market rules and regulations to customers and vendors.
• Report incidents and feedback to the market manager promptly.
• Participate in regular meetings with Hayward Farmers Market staff.
• Provide exceptional customer service, ensuring attendees feel valued and respected.

Qualifications

• Empathy, patience and a passion for working with the public
• Exceptional verbal and written communication skills
• Knowledge of Hayward community dynamics
• Proven ability to de-escalate situations under pressure
• Availability to work Saturdays from 8:00am 2:00pm at the Hayward Farmers Market

Preferred Qualifications

• Experience, certifications or training in conflict mediation, self-defense and de-escalation.
• Basic knowledge of farmers markets, agriculture, or related fields.
• Bilingual proficiency in English/Spanish or English/Cantonese.
• Connections with Hayward and Alameda County community organizations, schools and food/farming entities.

AIM Employee Expectations

• Adhere to all AIM Health and Safety policies and procedures, as well as those related to the rules and regulations as they pertain to our customers and vendors.
• Administer duties as defined by the AIM performance review plan within the required
• Attend required meetings and trainings as
• Follow all administrative organizational policies and
• Must maintain strict confidentiality related to vendors, staff, Board and other AIM

Diversity & Inclusion

AIM embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We value diversity at all levels and are committed to fostering an environment in which community members and co-workers from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive.