Support Technician 1 - Domestic Relations

Job Title

Support Technician 1

Job Description

General Purpose: The Support Technician 1 position is responsible for specialized work functioning in support of the County's Domestic Relations child support program. Work includes performing varied assignments which require knowledge of the County and the Commonwealth's Domestic Relations support activities relating to payment collection. The individual in this role is responsible for the independent performance of procedural duties, but the emphasis is on the breadth and scope of the position's role in support of one or more Conference Officers.

Supervision Received: This position reports directly to the Domestic Relations Support Services Supervisor or Office Supervisor.

Supervision Exercised: This position is not responsible for the supervision of other employees.

Essential Duties Of The Position:

• Reviews and processes correspondence, computer data, orders, conference notes, summaries, and other forms for staff members.
• Compiles data for Conference Officer's use, may compose routine correspondence, letters, notices, forms, etc.
• Updates files as necessary. Assembles materials for reports, summaries, and other uses from information submitted by parties, employers, lawyers, and other offices both within and outside of the Court. Completes forms requires to initiate, follow up, or complete processing of support activities.
• Sorts and processes PACSES income attachment batch forms. Identifies which attachments should be mailed out, depending on whether an excess amount should be added or deleted according to case balance.
• Enters data in computer system to update and maintain support accounts, receives reminders to review case status, pulls case, and refers to staff member for action.
• Answers overflow telephone calls from clients, lawyers, and members of the public and representatives from other county and court offices, explains general functions and operations of office, or provides status of case.
• Schedules and reschedules appointments and pre-trial conferences.

Required Minimum Qualifications:

Education & Experience Completion of a high school, or general equivalency diploma; AND at least one (1) year of clerical experience in an administrative, professional, governmental, or judicial setting; OR equivalent combination of education and experience.

Knowledge, Skills, And Abilities:

• Knowledge of the policies, practices, and procedures involved in a county domestic relations child support program.
• Knowledge of the organizational relationships within the Domestic Relations Court and related programs.
• Knowledge of functions, operations, and procedures of the Commonwealth's central child support collection program.
• Skill in gathering information from the child support computer system, and responding to a variety of individuals, clients, attorneys, and others on child support matters.
• Skill in organizing workload, addressing priorities, and completing clerical processing requirements.
• Ability to compile and prepare court orders, and understand payment schedules and other child support information.
• Ability to input, access, and interpret computer data.
• Ability to establish and maintain effective working relationships with associates, callers, visitors, clients, and representatives of other offices.
• Ability to read, write, speak, understand and communicate in English to perform the duties of this position.

Tools And Equipment: Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

Physical Demands: While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear. The employee must occasionally lift and/or move up to twenty-five (25) pounds.

Work Environment: The noise level in the work environment is usually quiet.

Selection Guidelines: Formal application, rating of education and experience, interview and reference check as well as job related tests may be required.

FLSA Status: FLSA Non-Exempt (Eligible For Overtime) Designation: Exempt Service (Judicially Appointed) Pay Grade: CN-15 Union Status: Court Appointed Non-Professional Unit

Updated December 2021

Benefits

Full-time employees of the County of Northampton are afforded a package of benefits which includes the following: Medical Insurance Vision and Prescription Dental Life Insurance Retirement

I. Medical Insurance Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plans varies by the coverage selection and number of dependents; and may be subject to collective bargaining, if a union member. The employee may also elect to opt out of the County's medical insurance if proof of coverage through the spouse's employer is provided. Under this arrangement, the employee is provided with an annual $1,500.00 opt out payment.

II. Vision and Prescription Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member. Coverage under the vision plan varies and depends upon the employee's choice of doctor and frame selection.

III. Dental Coverage Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member.

IV. Life Insurance A life insurance policy is afforded to full-time employees beginning on the first day of employment, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement. $20,000 is afforded to all eligible employees.

V. Retirement All full-time employees and part-time employees working more than 1000 hours per year qualify for County of Northampton retirement benefits, in which employees must contribute 5% of their earnings, and employees may choose to add additional voluntary contributions, not to exceed an additional 10%. Additionally, employees may participate in an optional deferred compensation plan [457(b)] which may provide present tax advantages and future retirement savings. Such arrangements are made directly with the providers and the County will administer payroll deductions only.