Counter Sales Associate
$17.5 - $26.5 per hourJobleads-US
Level: Experienced, Job Location: Toughkenamon, PA 19348, Position Type: Full Time, Education Level: High School/ GED, Travel Percentage: Negligible, Job Shift: Day, Job Category: Sales, Department: Counter Sales, Experience: Experience Preferred, Benefits Eligible After: 45 Days of Employment.
Counter Sales Associate
Position Type: Full Time | Branch
Hourly Pay Range: $17.50 - $26.50 / hr
Reports To: Branch Manager
ROLE OVERVIEW
The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.
CORE RESPONSIBILITIES
Order Fulfillment & Inventory
- Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
- Receive shipments, log into inventory, conduct audits, and process returns accurately
Customer Service
- Assist counter and phone customers with orders, product info, pricing, and availability
- Greet all customers professionally; resolve issues promptly or elevate as needed
- Maintain a clean, organized counter and product display area
Sales & Product Knowledge
- Upsell complementary products and convert requests to stocked brands where appropriate
- Maintain deep product and industry knowledge; follow company pricing and credit guidelines
- Assess customer needs to determine appropriate service level or escalation path
Teamwork & Standards
- Build customer relationships; adapt approach to different customer types and needs
- Collaborate with team, share best practices, and support a positive work environment
- Follow all company procedures, policies, and Employee Handbook requirements
- Other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Product, applications, or wholesale distribution experience preferred
- Ability to lift up to 75 lbs. and stand for up to 8 hours daily
- Able to stoop, bend, and reach inventory; work in indoor and outdoor environments
BENEFITS
- Medical, Dental & Vision
- Short & Long-Term Disability
- Life Insurance
- Flexible Spending Account (FSA)
- Telehealth
- Gym Reimbursement
- 401(k) with Company Match
- Free Surgery & Imaging Program*
- Free Medications*
- Delta Perks - Local Discounts
- Discount Hub
- Coverage available for families
* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.
Additional duties may be assigned as needed. We are an equal opportunity employer.
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