Baltimore Made Sales & Retail Ambassador

Job Description

Job Description

About Company:

Baltimore Development Corporation (BDC) is the City of Baltimore’s economic development agency. We work to strengthen Baltimore’s economy by attracting investment, supporting businesses, advancing real estate development, and creating opportunities that help neighborhoods, employers, and residents thrive.

Our work is rooted in the belief that economic growth should benefit the entire city. From helping businesses launch and expand to advancing catalytic development projects, connecting entrepreneurs with resources, and building partnerships across the public, private, and nonprofit sectors, BDC helps turn Baltimore’s potential into lasting progress.

At BDC, you will join a mission-driven team committed to shaping a more vibrant, equitable, and economically resilient Baltimore. We value collaboration, innovation, accountability, and a deep connection to the communities we serve.

Whether your expertise is in real estate, small-business support, finance, communications, community investment, grants, compliance, or economic development, your work at BDC can make a meaningful impact on Baltimore’s future.

The Sales + Retail Ambassador is a dependable, customer-focused, part-time role supporting the Made in Baltimore Store and occasional satellite locations. This role is ideal for someone who thrives in a dynamic, mission-driven retail environment and enjoys connecting people with meaningful products and stories — delivering exceptional customer experiences while directly supporting Baltimore-based makers and entrepreneurs.

• No formal degree is required; 2–3 years of retail experience is preferred. 
• Reliable, punctual, and able to work both independently and collaboratively, with strong organizational and merchandising skills. 
• Tech-savvy with the ability to quickly learn POS and inventory systems. 
• Ability to lift, carry, push, and pull up to 50 pounds. 
• Friendly, professional, and approachable demeanor with excellent customer service and sales skills. 
• Knowledge of Baltimore’s economic and civic landscape and familiarity with the Mayor’s strategic priorities is a strong plus.

Key Responsibilities

Customer Service & Sales

• Deliver exceptional customer service and foster a welcoming, inclusive store environment 
• Assist customers with product discovery, selection, and purchases 
• Accurately operate the point-of-sale (POS) system and handle transactions 
• Share the stories and value behind Made in Baltimore products and makers

• Maintain visual merchandising standards and ensure the store is clean, organized, and fully stocked 
• Receive, process, and restock inventory shipments 
• Execute daily store operations, including opening and closing procedures

• Build and maintain positive relationships with MIB vendors 
• Support off-site activations, pop-ups, and community events as needed within Baltimore City limits

• Represent the brand. Serve as a frontline ambassador for Made in Baltimore, embodying the program’s mission to support local makers and entrepreneurs in every customer interaction. 
• Support the team. Collaborate with fellow Sales + Retail Ambassadors and the Store Manager to ensure smooth daily operations and consistent coverage

The Baltimore Development Corporation is an equal opportunity employer. BDC does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations. We are committed to building a diverse, equitable, and inclusive workplace and strongly encourage applications from candidates of all backgrounds.