Digital Moderator - Oklahoma City

Digital Moderator

Required Skills & Experience:

Strong technical aptitude and troubleshooting skills.

Comfortable learning new technology and software applications.

Excellent communication and organizational abilities.

Ability to multitask in a fast-paced environment.

Experience in customer service, operations, training, event coordination, technical support, or related fields preferred.

Reliable transportation and ability to work onsite throughout the engagement.

Nice to Have Skills & Experience:

Past experience working on a Data Collection project

Job Description:

Overview Insight Global is seeking Digital Moderators to support a large-scale data collection project with our client. Moderators will oversee participant sessions, assist with technology and device troubleshooting, ensure compliance with project procedures, and help maintain a positive participant experience throughout the study.

Responsibilities:

Brief participants on study tasks, session expectations, and quality standards.

Prepare, reset, and organize recording environments before and between sessions.

Coordinate daily participant activities and ensure sessions run smoothly.

Support participants using VR headsets and other technology.

Troubleshoot device and mobile application issues as needed.

Follow and enforce standard operating procedures (SOPs).

Assist with device distribution, collection, inventory tracking, and secure storage.

Maintain a high level of quality control throughout the study.

Communicate effectively with participants and project leadership.